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CUSTOMER DISSATISFACTION WITH SERVICE
The great food delivery reset: How small restaurants are challenging commission-driven delivery modelsIndia's booming food delivery sector faces a growing challenge as independent restaurants question the sustainability of high commission fe...- 'Foreign MNC behaving like lala company': Techie claims every minute is tracked, employees left glued to screens, no lunch and coffee breaksA foreign multinational company faces backlash over claims of minute-by-minute employee work hour tracking. Employees report being mandated...
- Meta CEO Mark Zuckerberg makes two promises after 8,000 layoffs, one on future job cutsMeta CEO Mark Zuckerberg has assured employees that there will be no more company-wide layoffs this year following a major restructuring th...
- ‘Water is also a drink’: Waitress mocked customer asking for water at NYC diner, vanished during service, then pushed for preset tip; customer’s final comment left her speechlessA Reddit post about a tense tipping experience at a NYC diner has gone viral after a customer claimed a waitress mocked their water order, ...
- ‘You are not superior, you are luckier’: Gurgaon CEO explains basic human decency with one simple restaurant etiquetteA CEO's observation of a customer's aggressive reaction to a restaurant mistake highlights a common issue. Service staff face immense press...
- Complaints against credit bureaus rise sharply as borrower frustration spikes over credit score, data accuracyAccording to industry experts, the rise in complaints should be seen as both a warning and an opportunity -- a signal that grievance mechan...
- PSU banks to drive Viksit Bharat 2047Financial Services Secretary M Nagaraju urged PSBs to strive for global competitiveness and strengthen governance at the PSB Manthan 2025. ...
- Ola Electric forms new service team amid rising customer complaintsOla Electric has established a new service team to address the increasing number of customer complaints regarding service issues. The compa...
- Optimum internet outage: Nearly 10,000 report issue after total internet blackout. Here is the latest updateOptimum customers in Metro New York experienced a major service disruption on Monday evening, affecting Wi-Fi and landline internet. Over 9...
- Outsourcing carries risks of reliance on single vendor: RBI Deputy Governor RaoRBI Deputy Governor M Rajeshwar Rao highlighted third-party dependence risks, referencing the Microsoft outage. He noted vendor lock-in, cy...
- RBI Deputy Governor M Rajeshwar Rao flags risks of relying on single vendor for servicesDeputy RBI Governor Rao highlighted the risks of single-vendor dependency at a CareEdge event, citing the Microsoft outage. An RBI survey r...
- 'I do hope I land safely!': Cushionless seats on Bengaluru-Bhopal IndiGo flight raises safety concerns; Airline clarifiesIndiGo faces scrutiny as passengers share photos of missing seat cushions on flights. The airline responds, explaining the cushions are rem...
- 'Shark Tank India' judge Anupam Mittal criticises IndiGo for 'inhumane' treatment of passengers; airline respondsShaadi.com CEO Anupam Mittal criticised IndiGo Airlines for its treatment of passengers, citing significant flight delays and lack of ameni...
- P&G to invest Rs 300 crore as supply chain catalyst fundProcter & Gamble India (P&G India) has announced plans to invest Rs300 crore into a fund called the P&G Supply Chain Catalyst Fund. The fun...
- Not banking with a bankDistributors leverage end-customer relationships to offer unique financial services propositions. Distributor-aggregators enhance the propo...
- Ola, Uber to have a competitor in cityHoysala Caabz plans to charge 18%, hoping to bring more cab drivers under its platform.
- RBI asks banks to enable account number portability"Banks should look forward to providing more choices to the new generation of customers who are more technology savvy," RBI Deputy Governor...
- Mis-selling a big issue for bank clients; dissatisfied by high charges and poor serviceThe next time someone from your bank suggests an investment, take a close look at the fine print. There’s a 60% chance the product won’t su...
- IRDAI wants insurers to stick to grievance redressal normsAccording to the guidelines, insurers are required to follow the minimum turnaround time to resolve customer complaints.
- Lloyds hangs up on India; 600 jobs may goLloyds TSB Group decided to stop all customer calls to its centre here after protests from unions.
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