‘You are not superior, you are luckier’: Gurgaon CEO explains basic human decency with one simple restaurant etiquette

Instances of customers losing their temper at restaurant staff are far from rare. A delayed order, a minor mistake, or even a misunderstanding can quickly escalate into raised voices and visible frustration. In these moments, basic courtesy often takes a backseat, replaced by an unwarranted sense of authority. What many fail to recognise is that service staff operate under constant pressure, juggling multiple tables, expectations, and time constraints. Yet, despite the challenges, they are expected to remain calm, polite, and accommodating, no matter how they are treated.

Gurgaon CEO points out superiority illusion

It was this very disconnect that Gurgaon-based CEO Jasveer Singh recently highlighted through a post on X. Sharing an incident he witnessed at a restaurant, he described how a situation involving a dish going wrong quickly spiralled into an uncomfortable display of entitlement. According to his account, a customer at a nearby table began raising their voice, their tone shifting from concern to aggression within moments. What could have been resolved with a simple conversation instead turned into what he described as a “power trip.”


Jasveer Singh observed that the staff member at the receiving end, a young woman, continued to stand there with composure, maintaining a polite demeanour despite the hostility. He pointed out that while customers often feel justified in expressing dissatisfaction, they overlook the fact that service workers rarely have the freedom to respond in kind. Their role demands restraint, even when faced with disrespect.

Deeper meaning behind restaurant observation

In his post, the professional also made a striking remark: people who behave this way are not superior, merely luckier in their circumstances. He emphasised that many individuals working in service roles do so out of necessity rather than choice, often managing personal pressures that remain invisible to those they serve. Yet, despite these challenges, they are expected to smile and carry on.

The post has since resonated widely, striking a chord with readers who have either witnessed or experienced similar situations. Beyond the specific incident, Jasveer Singh’s message serves as a reminder of a larger truth. Respect is not conditional on someone’s profession or position. Moments like these reveal more about a person’s character than their status ever could. In the end, treating others with dignity is not an act of generosity, but a basic expectation of being human.