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Air India expands use of Salesforce's AI platform to streamline customer servicesAir India is expanding its use of Salesforce’s Agentforce AI platform to automate customer service tasks, including email resolution, passe...- Fintechs high on AI, but yet to let it handle your moneyThe Unified Payments Interface (UPI) processed 24.51 billion transactions worth Rs 29.82 lakh crore in August, according to data from the N...
- FADA in initial pact with Rosmerta Digital to simplify vehicle compliance servicesFADA and Rosmerta Digital Services have partnered to simplify vehicle compliance procedures. Their new platform, Rosmart, offers citizens a...
- Ola Electric ordered to refund Rs 1.34 lakh and pay another Rs 1 lakh in compensation and legal costs after failing to deliver Roadster X Plus bike despite receiving full paymentOla compensation news: A consumer commission ordered Ola Electric to refund a customer Rs 1,34,161. This followed the company's failure to ...
- Saturday bank holiday: Are banks open or closed this Saturday, September 12, 2026?Bank Holiday Today: Banks in India observe closures on the second and fourth Saturdays of the month, as well as on Sundays and other region...
- Automated chip design, physical AI lead startup activity across APAC: AWS execOn the sidelines of the StradVision media tour in Seoul, Tiffany Bloomquist, AWS's head of startups for Asia Pacific and Japan, said these ...
- Selling insurance but not handling customer grievances: IRDAI fines IndusInd Bank Rs 1 crore; here's what policyholders should knowIndusInd Bank faces a Rs 1 crore penalty from IRDAI for failing to provide an adequate, insurance-specific grievance redressal mechanism fo...
- Bank union strike today: Are banks open or closed today on September 11, 2026? Check detailsCustomers should brace for significant disruptions in bank services on September 11, 2026, as the UFBU calls for a nationwide strike. This ...
- Global Fintech Fest: Kissht’s Next Phase of Growth Means Becoming a Broader Financial-Services Company, Not Just a LenderA customer base of more than 12 million, rapidly diversifying product suite, and AI integration at enterprise scale perfectly positions dig...
- Bank union strike tomorrow: Are banks open or closed on September 11, 2026? Check detailsBank customers face potential disruptions on September 11, 2026, due to a nationwide strike. United Forum of Bank Unions has called for thi...
- Will State Bank of India’s branches be closed on September 11 bank strike day? Here’s what SBI saysBank strike September 11, 2026: Bank unions have announced multiple strike dates starting September 11, 2026. State Bank of India advises c...
- Kerala man buys Rs 22,000 Samsung phone that stops working in 2 months; service centre seeks Rs 10,000 despite warranty, court orders Rs 37,499 payout rejecting liquid damage blameSamsung compensation news: A Kerala consumer commission ordered Samsung to refund a customer Rs 22,499 for a faulty mobile phone. The phone...
- GFF 2026: After KYC, SBI chief flags ‘Know Your Agent’ as AI enters bankingAgentic AI's growing use in finance necessitates new checks beyond customer identification. Banks may develop a 'Know Your Agent' framework...
- MobiKwik expands digital forex retail service to six currenciesMobiKwik has expanded its digital foreign exchange service to six currencies, including the UAE dirham and euro. This new multi-currency of...
- ‘99% accuracy is not enough’: SBI chairman lays out three rules for trusted AIFinancial institutions must build trust into agentic AI systems from the outset. These systems require 100% accuracy and consistent perform...
- GFF 2026: Axis Bank, J.P. Morgan see banking move from AI that knows customers to AI that actsBanks are using AI to deeply understand customers and anticipate their needs. Axis Bank is experimenting with AI for personalised banking s...
- Paytm bets on workplace AI agents in pivot beyond paymentsIn an exciting new venture, Paytm is venturing beyond its established digital payments realm to launch Pi, an innovative service offering a...
- Paytm shares jump 5% as workplace AI push gains tractionPaytm shares surged on Wednesday, as investors welcomed the company’s push into enterprise AI, marking an expansion beyond its core payment...
- Swiggy launches dedicated food safety helpline, in-app channel for customers to report order-related concernsSwiggy has introduced a dedicated helpline and an in-app channel for food safety concerns. Customers can now report issues by calling a spe...
- Between begging & belligerence: The psychology of getting customer service to helpThe ability to persuade effectively is critical for achieving successful interactions in customer service environments. Customers frequentl...
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