Washington DC power outage: Helpline for Pepco customers, maps, restoration time and checklists

More than 1,100 customers of Pepco were affected by a power outage in Washington DC's Foggy Bottom neighbourhood on November 2. The disruption affected parts of Foggy Bottom and downtown Washington DC. The incident also prompted an emergency response after smoke was reported coming from multiple manholes in the area.

The outage brought attention to Pepco's electricity distribution system, the affected locations and the utility's efforts to restore power.

Washington DC power outage: Which parts of Foggy Bottom were affected?

The reported outage affected more than 1,100 Pepco customers. The affected area included the vicinity of 23rd Street NW and I Street NW. It is close to George Washington University and the World Bank building. Parts of downtown Washington DC were also affected.

Washington DC power outage: What is known about the smoke from manholes?

Emergency crews responded to reports of smoke emerging from multiple manholes. The smoke reports came amid the electricity disruption. The DC government's update attributed the outage to equipment failure in Pepco's power disruption system. There is no confirmed evidence establishing the manhole incidents caused the wider power outage.

Washington DC power outage: Has a restoration time been announced?

Pepco initially estimated that electricity would be restored by 11 am local time, according to reports. The estimate was a projected timeline, not confirmation that power had returned to all affected customers. The DC government said restoration work was underway following equipment failure. Customers can check Pepco's outage map for updated restoration estimates.

Washington DC power outage: How can customers check the Pepco outage map?

Pepco maintains an outline map for customers to track electricity disruptions. Customers can visit the official Pepco outage map. It provides information about affected locations, the number of customers impacted and estimated restoration times. Customers can use the map to check whether their area has an active outage and follow updates.

Washington DC power outage: How can customers report an outage and check their status?

Customers can report outages through Pepco's online reporting service. They can also call 1-877-737-2662 to report outages. Customers can also use the outage map to monitor restoration updates and estimated repair times.