'I do hope I land safely!': Cushionless seats on Bengaluru-Bhopal IndiGo flight raises safety concerns; Airline clarifies

An IndiGo flight passenger recently raised concerns after sharing a photo of her seat without cushions while traveling from Bengaluru to Bhopal. The passenger, who tagged IndiGo6E in her post, expressed her worry about landing safely. In response, IndiGo explained that the missing seat cushions were part of a standard cleaning procedure. The airline clarified that before departure, the cushions were removed for cleaning, which is a routine practice during transit. IndiGo assured affected passengers that their cabin crew had duly informed them about the temporary absence of cushions.

Yavanika Raj Shah, another passenger traveling with IndiGo from Bengaluru to Bhopal, also encountered missing cushions on two seats. Shah shared about the incident on social media, along with a picture of the cushionless seats, which quickly gained traction, amassing one million views and eliciting various reactions.



IndiGo responded to Shah's post, stating that the seat cushions were replaced prior to the flight for cleaning purposes and that their cabin crew promptly informed the customers who were allotted these seats.


This incident is not isolated, as similar occurrences have been reported on other IndiGo flights in the past. In one such incident, a passenger en route to Saudi Arabia was arrested at Mumbai airport for smoking a beedi in the lavatory during a Delhi-Mumbai flight.

Despite IndiGo's efforts to address passenger concerns and maintain cleanliness standards, the airline has faced criticism over declining customer service. Social media users have expressed dissatisfaction with issues like missing seat cushions, indicating ongoing challenges for the airline in maintaining customer satisfaction and service quality.