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INBOUND CUSTOMER CALLS
AI use cases may lead to Rs 100 crore savings for Air IndiaAir India is leveraging AI extensively, developing over 30 in-house tools to save approximately Rs 100 crore annually. These AI application...- Gold import duty hike to hurt jewellery trade, spur grey market: GJCGold import duty hike: The Indian gems and jewellery sector anticipates difficulties following a significant increase in gold import duty t...
- ‘Most Indians retire asset-rich but income poor’: Edelweiss MF’s Radhika Gupta on retirement planning, SIP resilience, lifecycle funds, and simple investingOne of the industry’s most recognisable voices on investing, Radhika Gupta, MD and CEO, Edelweiss Mutual Fund, has helped shape both her fu...
- Forget revenue and burn rate. Early-stage founders should track these critical signalsThe hardest part of building a startup is getting to Series A. In the run-up to the One Of A Kind Startup Awards, we look at the barometers...
- Suspension of flights to key hubs in the Middle East will severely dent travel: Travel industry associationsFlights to key Middle East hubs like Dubai and Abu Dhabi are suspended. This impacts travel between India and Europe, the US, and Africa. T...
- Each bank may soon get single national calling numberTo combat fraud and enhance customer experience, Indian banks are advocating for individual national calling numbers within the '1600xx' se...
- Freshworks Q4 loss narrows to half, revenue up 20%Freshworks, which counts Nucor, S&P Global and Bridgestone as its clients, offers an IT service management product called Freshservice, whi...
- Freshworks CRO Pradeep Rathinam quits; Abe Smith named global field operations chiefFreshworks has hired Abe Smith, former executive at Zoom, as its Chief of Global Field Operations. The company's Chief Revenue Officer, Pra...
- Airtel launches Airtel CCaaS for integrated contact centre servicesIndian telecom company Bharti Airtel has launched an integrated cloud platform called Airtel CCaaS (contact centre as a service) that provi...
- Sky Mobile down in UK: Several users unable to call, use internet. Details hereSky Mobile is experiencing network issues in the UK. Several users are calling out the telco giant on social media.
- SaaS Labs lands $17 million in funding from Base 10 Partners, Eight Roads VenturesThis is the first institutional capital raising by the bootstrapped startup, which operates out of India and the Philippines.
- GoDaddy's customer base in India up 86%Over the last year, GoDaddy's support team in India handled more than 2.5 lakh local inbound customer calls.
- Google sets up new call centre in HyderabadGoogle India announced the launch of a new call centre in Hyderabad that would provide regional language support to small and medium enterp...
- Etisalat DB Tele inks pacts with Tech Mahindra, Aegis, ConfluxTelecommunicaton major, Etisalat DB Telecom, today said that it has signed over Rs 750 crore worth end-to-end outsourcing agreements with B...
- Caretel bags GSM call centre contract from MTNLBPO services provider Caretel today said it has bagged a two-year contract from state-run MTNL to manage its in-bound call centre operation...
- Intl toll free services for enterprise customers in IndiaLeading telecom service provider Bharti Airtel has expanded its premium international toll free services to its enterprise customers in Ind...
- Indian telcos want to retain foreign component of ADCOnce the ADC regime ends, Indian telcos do not have to pay this 80 paisa termination charge or levy to BSNL.Most expensive cellphone I Mobi...
- Silverline acquires Canadian firmRecruiting and staffing company Silverline Technologies said it has acquired Canada- based OMDR Inc for an undisclosed amount.
- Silverline acquires Omega Direct ResponseSilverline Technologies has acquired Omega Direct Response, a global provider of customer interaction and management services.
- Telcos to pay service tax on global roamingCell operators will now have to pay service tax on international roaming services, used by travellers coming to India. Every call made in I...
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