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IKEA expands Delhi footprint with second city store in Saket, deepens NCR growth strategyIKEA India is opening its second city store in Delhi at DLF Avenue, Saket. This new store will offer nearly three thousand products for cus...- RBI Deputy Governor Swaminathan J asks regulated entities to review internal grievance redressal processesRBI Deputy Governor Swaminathan J stressed reviewing internal grievance redressal processes. He asked regulated entities to design complain...
- The Risks of Prioritizing Short-Term Revenue Over Customer FitMost startups measure success through top-line revenue growth. But beneath vanity metrics often lurks a hidden threat: sales debt. Like tec...
- Air India to add 60 aircraft in 18 months; says transformation on track despite headwindsAir India Group expects fifty to sixty new aircraft deliveries annually. The airline's ambitious transformation program remains on track fo...
- Downstream aluminium industry says duty structure hurting competitiveness, seeks reliefDownstream aluminium manufacturers are urging the government to reduce import duties. Higher global metal prices and freight costs pressure...
- Chinese Proverb of the Day: “A man without a smiling face must not… — Life lessons on kindness, customer service, communication, business success and why you never get a second chance to make a first impressionChinese Proverb of the Day highlights the meaning of “A man without a smiling face must not open a shop.” The saying reflects the importanc...
- Psychology says waiters who repeat your order word-for-word may be doing more than avoiding mistakes, as it can lead to bigger tipsA study revealed that waiters repeating customer orders received larger tips. This mimicry behavior increased tips by over sixty-eight perc...
- Kuwait Airways reschedules most flights after airspace closureKuwait Airways has rescheduled most flights after the country's airspace closure on July 18. The airline is informing passengers about flig...
- Customer attention crisis: Why businesses must shift from volume to value in messagingCustomer attention has become scarce, forcing businesses to prioritize message value over volume. Verified and consent-based communication ...
- FIFA unveils first-ever World Cup Championship rings for 2026 winners - Here’s why they won’t be awarded after the final; Fans can also own a piece of historyThe 2026 FIFA World Cup will introduce championship rings for the winning team. These custom rings will be presented to the champions after...
- Consumer panel orders Maruti Suzuki to replace car in first E20 fuel dispute; company to appealA pivotal consumer commission decision requires Maruti Suzuki to exchange a customer's car, citing concerns over E20 fuel compatibility lin...
- Maruti Suzuki says will contest Raipur consumer court order for car replacement over E20 fuel compliance issueMaruti Suzuki will challenge a consumer court order directing vehicle replacement. The company stated the customer's car was E20 compatible...
- India customs becomes second agency to fight Adani over nicotine pouchesIndian customs authorities support the health ministry's stance against Adani Group's airport nicotine pouch sales. The customs department ...
- World's first angry customer: How, nearly 4,000 years ago, a man complained about poor-quality copper on a clay tablet and created history's oldest customer complaintWorld's first angry customer: A 4,000-year-old clay tablet is believed to record the world's oldest known customer complaint from ancient M...
- Himachal Pradesh State Cooperative Bank to suspend digital banking services from July 17-22 for core banking system upgradeHimachal Pradesh State Cooperative Bank will suspend services from July 17 to July 22. This temporary closure is for migrating to the Finac...
- Renault India leveraging on Duster brand equity to woo customers for upcoming productsRenault plans seven multi-energy models in India by 2030. The popular Duster SUV will help attract customers to new products. Preparations ...
- Why IBM shares crashed 26%: CEO Arvind Krishna highlights customer spending shifts towards AIIBM's second-quarter results missed expectations, impacted by customer spending shifts, triggering one of the worst crashes in its stock. C...
- Aastha Spintex bags orders worth Rs 77 crore from various customersAastha Spintex announced securing orders worth approximately Rs 77 crore. These orders span from July through October 2026, showing strong ...
- India-UK CETA duty benefits to require CBIC digital authenticationIndia will implement digital authentication for UK exporter origin declarations starting July 15. This new process requires customs to issu...
- HDFC Bank redeploys backend employees to customer-facing rolesHDFC Bank is shifting backend employees to customer roles. Technology efficiencies are enabling this strategic talent redeployment. The ban...
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