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CUSTOMER SERVICE STRATEGIES
- Between begging & belligerence: The psychology of getting customer service to helpThe ability to persuade effectively is critical for achieving successful interactions in customer service environments. Customers frequentl...
Kia enters India’s hybrid passenger vehicle market with 3-row SUV SorentoKia India has launched its new Sorento SUV, marking its entry into the hybrid vehicle market. The premium three-row sport-utility vehicle i...- A French giant heads back to India after 12 years with bigger betsCarrefour is back in India, but it is not rebuilding the hypermarket business it abandoned in 2014. This time, the French retailer is betti...
- Adobe’s next boss joins a powerful club: Meet the Indian-origin CEOs running the world’s biggest companiesAdobe’s next CEO Anil Chakravarthy is joining a powerful club. From Microsoft and Google to Chanel, FedEx and Micron, Indian-origin executi...
- Shein seeks fast-fashion deals to spur growthArmed with $15 billion in cash, according to its prospectus, plus another $1.74 billion raised in the IPO, it is primed for an acquisition-...
- Ola Electric shares gain 4% as EV maker rolls out first dealer-led storesOla Electric shares rose nearly 4% after the EV maker launched its first dealer-led stores across seven states. The move comes a month afte...
- Ola Electric opens first batch of dealer-led stores, targets 500+ outletsOla Electric has opened its first dealer-operated stores across seven Indian states. This strategic shift aims to deepen its presence in re...
- Akasa Air expands Southeast Asia footprint with new Vietnam flightsAkasa Air has launched four weekly direct flights between Mumbai and Hanoi, making the Vietnamese capital its seventh international destina...
- These large- and mid-cap stocks can give more than 20% return in 1 year, according to analystsThe Indian market was under pressure on Thursday, particularly at the index level. Rising crude-oil prices are an obvious concern, but dome...
- Avalon Technologies, Zollner Elektronik AG form strategic JV for advanced electronics manufacturing in IndiaThe companies said the JV will serve customers across geographies in sectors including healthcare and life sciences, test and measurement, ...
- Cohance Lifesciences to invest USD 18 mn in NJ Bio, Aruka BioCohance Lifesciences announced an eighteen million dollar investment to strengthen its antibody-drug conjugate strategy. This includes thir...
- UrbanVault leases 100,000 sq ft in Chennai, expanding national portfolio to 3 million sq ftUrbanVault has leased 100,000 square feet of workspace in Chennai, marking its seventh city. This expansion increases its national portfoli...
- Uber to cut 3,300 jobs in company overhaul to reduce management layersChief Executive Officer Dara Khosrowshahi announced the changes in an email obtained by Bloomberg News, saying that Uber’s growth in recent...
- Won't chase top-line growth at any cost: SBI General CEO on fire insurance pricing warSBI General Insurance will not chase fire insurance business at unsustainable prices. The company aims to improve profitability and maintai...
- Capacity pricing gains ground as 80% of AI software vendors choose fixed commitments: BainThe report, based on an analysis of publicly available pricing across around 200 B2B software-as-a-service (SaaS) companies, said capacity ...
- Global Market: Shein's weak listing draws analyst concerns over valuation and marginsShein shares fell 8% on their Hong Kong debut despite strong IPO demand, reflecting concerns over slowing growth, tariffs, trade restrictio...
- Multibagger AI stock in focus after bagging Rs 1,000 crore term sheet to provide Nvidia Blackwell GPUsE2E Networks will be in focus after signing a binding term sheet worth approximately Rs 1,000 crore with an Indian sovereign AI company to ...
- Stocks in news: Bharti Airtel, Happiest Minds Technologies, PVR INOX, Milky Mist Dairy and Mankind PharmaIndian equity markets ended lower on August 31, responding to prevailing global economic dynamics. A modest decline in the Nifty50 index br...
- Enterprise AI needs custom fitCompanies struggle to achieve business outcomes from significant AI investments. Unprecedented AI capabilities require a 'harness' to conve...
- Captive buyouts: Are IT cos scaling up or skilling up?Indian IT companies are buying client technology units to secure larger partnerships. This strategy aims to boost contract values as organi...
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