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SOCIAL CRM
Salesforce India employees expand to 17,000Salesforce has grown its India workforce to over 17,000 employees. The company's revenue has surged by more than 47 percent, reaching USD 1...- Kylas launched in India to help SMBs growIt integrates with Facebook, Whatsapp, IndiaMART, Shiksha.com and many more to accelerate the end-to-end customer journey of SMBs.
- EY in India acquires CRM solutions company, C CentricRecently, EY in India also acquired user experience design compnay, Fortune Cookie UX Design.
- 5 digital trends that are going to change how SMEs workThese trends include more businesses to move online, chatbots becoming crucial, businesses adjusting to millennials, social media to be the...
- How to use social media to make your CRM more intelligentSocial media offers a goldmine of information about customers and prospects. So, social media CRM tools give a business the edge over its c...
- IPG Mediabrands to launch Magna in India in AugustThe new entity will be headed by Hema Malik, COO, Lodestar UM and Arun Sharma, managing partner, Initiative, in India in addition to their ...
- Capillary Technologies makes it easier for WeChatters to be more socialTencent-owned WeChat offers its users a wide array of capabilities like ordering a cab, buying from e-retailers, emailing, peer-to-peer pay...
- e-Zest acquires SmarterMe personal sales assistantThe company did not disclose the valuation of the deal, but said it was an all cash transaction.
- India will be top priority for Zendesk in 2017: Morten Primdahl, Founder"We see a 40% year-on-year growth coming from India. Starting this quarter, India will be our number one focus in terms of establishing a c...
- Fidelity-backed Hootsuite partners with ValueLabsVancouver based technology unicorn Hootsuite has partnered with enterprise consulting and system integration services company ValueLabs.
- Customer experience 2020: Mobile, voice, social and contextual"Technology has flattened the competitive landscape. It has lowered the barrier for entry, allowing a new era of competition to change the ...
- HCL Technologies acquires Minneapolis based PowerObjects for Rs 299 croreTogether, HCL and PowerObjects will now offer one of the largest Microsoft Dynamics practices in North America.
- MTS uses social tools to improve customer experienceThe company has been embracing social CRM for brand management and customer care. The focus areas include Web-based reputation management.
- JWT acquires controlling stakes in Social WavelenghthHarris says, "We continue to develop our skills and capabilities for clients and therefore always in search of newer areas of expertise.
- 50% of Fortune 1000 organizations to get a worthwhile return from social CRM, says GartnerAccording to analyst firm Gartner, the adoption of social applications by sales, marketing and customer service departments continues to gr...
- CRM software revenue reached $12 bn in 2011: GartnerGartner's '2012 CEO Survey' revealed that the CRM sector is forecast to grow 7 per cent in 2012 and CRM has moved up from the No 18-ranked ...
- Microsoft unveils new CRM version with built-in social networkMicrosoft today launched the new version of its customer relationship management solution 'CRM R7 2011' in India, with integrated social ne...
- Social CRM market to surpass $1 bn in revenues by end-2012: GartnerThe global social Customer Relationship Management (CRM) market is forecast to achieve $ 1 billion in revenues by end-2012.
- Cos want 360 degree view of customers: Lindsey ArmstrongIn an interview with ET, Lindsey Armstrong - president, International Field Sales, Salesforce.com talks about changes in CRM, challenges be...
- We want to be best in applications & middleware: Oracle
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