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AI POWERED VOICEBOT
BLS International introduces AI-Powered VoiceBot service to support visa applicantsBLS International has introduced an AI VoiceBot for Spain-Ireland visa applicants. This new service operates around the clock, providing in...23 Feb, 2026, 02.32 PM IST- India powers Meta’s $1 billion paid messaging businessSandhya Devanathan, who now heads Meta’s India and Southeast Asia region, said the region constitutes a large chunk of users for Meta platf...15 Jan, 2026, 11.58 AM IST
- Voice AI startup Navana AI raises Rs 7 crore in round led by Antler IndiaAjay Agarwal, Ronnie Screwvala, and Sandeep Singhal participated in the funding round. The fresh funds will be used by the company for its ...15 Jul, 2025, 08.12 PM IST
- Startups chase finserv companies seeking GenAI customer support use casesWith agentic AI, banks can solve a large part of their customers' basic queries by software, instead of dedicating teams with human agents....11 Jul, 2025, 06.00 AM IST
- Fusion CX acquires S4 Communications to expand BPO servicesFusion CX has acquired S4 Communications to enhance its telecom and utilities services with advanced technologies. The acquisition adds ove...09 Jan, 2025, 01.41 PM IST
- Meesho launches GenAI-powered voice bot to provide 24x7 customer supportThe voice bot, rolled out last month, handles about 60,000 calls per day. It has slashed the cost per call by 75%, halved the average handl...26 Nov, 2024, 09.56 PM IST
- PhonePe revenue bump; NPCI’s Bhim makeoverDigital payments major PhonePe has reported a 74% jump in revenue for FY24. This and more in today’s ETtech Top 5.26 Aug, 2024, 07.48 PM IST
- It is AI all the way for manufacturing majors looking to boost opsTop Indian manufacturing leaders like Maruti Suzuki, Apollo Tyres, Godrej & Boyce, and Saint-Gobain are embracing artificial intelligence (...13 Jul, 2024, 11.29 AM IST
- Now make conversational payments using UPI and AI: RBIThe Reserve Bank of India has announced the use of artificial intelligence for making UPI payments. The RBI has announced the use of conver...11 Aug, 2023, 11.31 AM IST
- Backed by tech, consumer interaction with brands and purchases will see significant changes in 2023Over the next few years, we can expect to see a shift from live-agent assisted voice to AI-driven voice responses on IVRs in customer suppo...29 Dec, 2022, 12.09 PM IST
- Harnessing the Potential of Voice AI in BFSI and Contact Centres08 Nov, 2021, 03.45 PM IST
- Gupshup acquires New Jersey-based Dotgo to strengthen platform, enter new marketsDotgo will strengthen Gupshup's conversational messaging platform, which helps businesses and developers build customer experiences, the co...23 Sep, 2021, 03.36 PM IST
- Yellow Messenger rebrands to yellow.ai; launches voice botsThe company can now automate customer experience across over 100 languages through its enterprise chat and voice bots, across over 35 chann...21 Jun, 2021, 11.10 AM IST
- ITC Infotech employees to get bot 'buddies'The company has chalked out a plan to equip every employee with a digital bot that execute mostly mundane tasks to meet the employee's requ...12 Aug, 2019, 10.38 AM IST
- Voicebot Darwin to allow employees to share real-time feedbackThe voicebot, called ‘Darwin’, will bring in a ‘voice-first’ approach to HR technology, making employee engagement intuitive and conversati...12 Jun, 2018, 03.18 PM IST
- Kotak’s 811 will soon help you get a loanThe bank hopes to take digital banking to remote corners of the country with 811 that is simple and useful as a mobile wallet but is also s...03 Apr, 2018, 09.41 AM IST
- Kotak Mahindra Bank launches new AI powered voice botKeya uses automatic speech recognition, natural language understanding and text-to-speech technology to help customers navigate smoothly an...02 Apr, 2018, 06.11 PM IST
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