Fusion CX acquires S4 Communications to expand BPO services

Fusion CX, a global customer experience (CX) business process outsourcing (BPO) provider, has acquired S4 Communications, a company specialising in call center outsourcing and BPO services. S4 Communications reported a revenue of USD 23.5 million in CY 2024.

The acquisition will integrate S4 Communications’ expertise in telecom and utilities with Fusion CX’s advanced technologies, such as voice bots, chatbots, analytics, accent harmonization, and AI-powered quality management systems.

“The acquisition of S4 Communications marks a pivotal step in our growth journey. We are thrilled to welcome over 900 talented employees in Houston - Texas, and the Philippines to the Fusion CX family. We will deliver innovative and scalable solutions that empower our clients to thrive in a customer-first world,” said Pankaj Dhanuka, Managing Director and CEO of Fusion CX.


With this acquisition, Fusion CX aims to expand its presence in the telecom and utilities sectors and bring prominent US telecom brands into its client portfolio. The deal also adds over 900 employees to the Fusion CX workforce across locations in Texas and the Philippines.

Sean Collins, CEO and Managing Partner of S4 Communications, said, “Joining Fusion CX allows us to amplify our strengths and provide even greater value to our clients. This partnership underscores our shared commitment to delivering world-class customer experiences.”