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AI POWERED VOICEBOT
‘Main Aryan bol raha hu’: Man says he sold his dad’s car after negotiating with an AI botA man successfully sold his father's car after a surprisingly human-like negotiation with an AI voice bot from Spinny. The AI, named Aryan,...- Banks not getting expected benefits from AI due to outdated systems: McKinseyWhile banks are championing artificial intelligence with hefty investments, the anticipated benefits are falling short. According to a McKi...
- As banks tap AI for big tasks, local startups get a promptWhile automation of call centres saw the first wave of AI adoption in the highly regulated sector, more applications are getting powered by...
- BLS International introduces AI-Powered VoiceBot service to support visa applicantsBLS International has introduced an AI VoiceBot for Spain-Ireland visa applicants. This new service operates around the clock, providing in...
- India powers Meta’s $1 billion paid messaging businessSandhya Devanathan, who now heads Meta’s India and Southeast Asia region, said the region constitutes a large chunk of users for Meta platf...
- Voice AI startup Navana AI raises Rs 7 crore in round led by Antler IndiaAjay Agarwal, Ronnie Screwvala, and Sandeep Singhal participated in the funding round. The fresh funds will be used by the company for its ...
- Startups chase finserv companies seeking GenAI customer support use casesWith agentic AI, banks can solve a large part of their customers' basic queries by software, instead of dedicating teams with human agents....
- Fusion CX acquires S4 Communications to expand BPO servicesFusion CX has acquired S4 Communications to enhance its telecom and utilities services with advanced technologies. The acquisition adds ove...
- Meesho launches GenAI-powered voice bot to provide 24x7 customer supportThe voice bot, rolled out last month, handles about 60,000 calls per day. It has slashed the cost per call by 75%, halved the average handl...
- PhonePe revenue bump; NPCI’s Bhim makeoverDigital payments major PhonePe has reported a 74% jump in revenue for FY24. This and more in today’s ETtech Top 5.
- It is AI all the way for manufacturing majors looking to boost opsTop Indian manufacturing leaders like Maruti Suzuki, Apollo Tyres, Godrej & Boyce, and Saint-Gobain are embracing artificial intelligence (...
- Now make conversational payments using UPI and AI: RBIThe Reserve Bank of India has announced the use of artificial intelligence for making UPI payments. The RBI has announced the use of conver...
- Backed by tech, consumer interaction with brands and purchases will see significant changes in 2023Over the next few years, we can expect to see a shift from live-agent assisted voice to AI-driven voice responses on IVRs in customer suppo...
- Harnessing the Potential of Voice AI in BFSI and Contact Centres
- Gupshup acquires New Jersey-based Dotgo to strengthen platform, enter new marketsDotgo will strengthen Gupshup's conversational messaging platform, which helps businesses and developers build customer experiences, the co...
- Yellow Messenger rebrands to yellow.ai; launches voice botsThe company can now automate customer experience across over 100 languages through its enterprise chat and voice bots, across over 35 chann...
- ITC Infotech employees to get bot 'buddies'The company has chalked out a plan to equip every employee with a digital bot that execute mostly mundane tasks to meet the employee's requ...
- Voicebot Darwin to allow employees to share real-time feedbackThe voicebot, called ‘Darwin’, will bring in a ‘voice-first’ approach to HR technology, making employee engagement intuitive and conversati...
- Kotak’s 811 will soon help you get a loanThe bank hopes to take digital banking to remote corners of the country with 811 that is simple and useful as a mobile wallet but is also s...
- Kotak Mahindra Bank launches new AI powered voice botKeya uses automatic speech recognition, natural language understanding and text-to-speech technology to help customers navigate smoothly an...
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