BLS International introduces AI-Powered VoiceBot service to support visa applicants

BLS International has launched an AI-powered VoiceBot to support visa applicants under the Spain–Ireland visa mission. The service will operate 24/7 and provide instant responses to applicant queries. The company said the system will improve customer support and reduce wait times. It has also planned a wider global rollout after this deployment.

Multilingual AI support to benefit visa applicants

The new VoiceBot offers real-time, human-like interaction and handles a range of visa-related questions, including basic information and documentation guidance. It will support more than 15 languages, including Spanish, Arabic, Portuguese, French, Chinese, and Russian. The multilingual feature is designed to serve applicants across regions such as Europe, the United States, Canada, South America, the Middle East, Southeast Asia, China, the CIS region, and India.

The company said the system aims to remove dependence on traditional queue-based support and ensure consistent information at all times. It follows the earlier deployment of the same service at IVAC Canada last year.


The company also added that the VoiceBot is built on a machine learning platform and integrated with existing systems through multiple application programming interfaces. It also uses real-time sentiment analysis to assess customer needs. According to the company, the system reflects its focus on digital infrastructure upgrades.

“We are pleased to announce the launch of our AI-powered VoiceBot service, designed to enhance customer experience while establishing new standards for operational excellence. This launch represents a pivotal milestone in our digital transformation strategy, demonstrating our commitment to embedding AI and advanced technologies across our operations. As we continue to scale intelligent solutions, this VoiceBot underscores our strategic focus on delivering seamless, customer-centric innovations that drive sustainable value and define the future of our customer engagement,” Shikhar Aggarwal, Joint Managing Director at the company.

“Implementing the VoiceBot has been a testament to our cross-functional capabilities and technical readiness. From architecting the AI framework to ensuring seamless integration with our existing systems, our teams have built a scalable, secure solution that can handle high volumes while maintaining service quality. This deployment establishes a replicable model for rolling out AI-powered solutions across our business, accelerating our time-to-market for future innovations,” Nitin Mishra, Vice President, Global Contact Centres at the company.

The company added that the VoiceBot is part of its wider digital transformation plan. It plans to introduce ChatBots and Email Bots in the next phase across all countries. It also aims to deploy AI-driven quality management systems to strengthen service delivery and operational efficiency.