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RAIL PASSENGER FEEDBACK
DMRC to conduct customer satisfaction survey from April 13 to May 10The survey, part of the 13th edition of a global benchmarking exercise managed by the Transport Strategic Centre, aims to understand passen...- Railways to offer 3% discount on unreserved tickets booked via RailOne app from January 14Indian Railways will offer a 3 percent discount on unreserved tickets booked through the RailOne app. This offer is valid for digital payme...
- RailOne is now live: Indian Railways' super app to book IRCTC tickets, check train status and track PNR numberIndian Railways Railone App: Indian Railways has launched the ‘RailOne’ app, a unified platform combining services like reserved/unreserved...
- Govt says 136 Vande Bharat train services operational across railways networkIndia's Railway Minister announced 136 operational Vande Bharat trains. These trains boast advanced safety systems and passenger comforts. ...
- Railway plans hotel, eateries, mass transit system between Mathura and VrindavanThe objective of the pre-feasibility study is to assess the development and monetization of a mass transit system between Mathura and Vrind...
- Indian Railways: Now you can lodge your complaint using 'Rail MADAD' mobile appThe 'Rail Madad' app allows passengers to lodge complaints through mobile app/web platform and enables them to check real-time feedback on ...
- Electrification of Delhi-Jaipur rail route to be completed by December 2018: Railway Board ChairmanTwenty-two stations would be developed into world-class facilities and 963 stations will be equipped with CCTV cameras by the end of 2018.
- By August, trains will be rated on cleanliness and punctualityThe audit of trains, under Project Swarn (Gold), would be done on the basis of nine parameters by a third party agency, mostly the Quality ...
- Railways introduce upgraded 'Humsafar' coachesThe coaches will also have mobile charging points and reading lights for each passenger along with easy upper berth climbing arrangement af...
- Now, railways to carry out cleanliness survey of tracksAll-out efforts will be made to keep the tracks clean as well as part of the government's ongoing cleanliness campaign, said a senior railw...
- Passengers to grade Rajdhani, Shatabdi trains on cleanlinessFrom the passengers' feedback, popular trains will also be audited for on-board housekeeping services, linen quality, toilet condition, dis...
- Railways to carry out cleanliness inspection in trainsSeveral campaigns like "fill the dustbin" and "donate dustbins" are also on the anvil. Street plays will also be organised to create awaren...
- How railways is banking on social media and apps to address passenger complaintsAfter receiving 1,000 tweets and 200 complaints, IR has been contemplating new features to allow passengers to connect with senior rail man...
- Surat, Rajkot among cleanest railway stations in India; Mughalsarai, Pune dirtiestThe station at Bilaspur in Chhattisgarh was third among the 75 A1-category railway stations followed by Solapur and Mumbai Central.
- DMRC to conduct customer satisfaction surveyIn an effort to further improve services, the Delhi Metro Rail Corporation (DMRC) will be conducting a customer satisfaction survey between...
- Don't like the food on train? Indian Railways wants your feedback"The feedback service is in line with the emphasis given by Suresh Prabhu on the best connect between railway administration and railway us...
- Less than 100 trains likely to get green signal in Railway Budget 2015Prabhu is unlikely to announce many rail projects despite demands from states as several unfinished works are already languishing due to la...
- Suresh Prabhu for effective complaint redress system in Railways"There are about 2.5 cr passengers travelling on trains daily & my endeavour would be to see that if there could be even 5% improvement," s...
- Rail Budget 2014: Disposable linen, automatic doors in premier trains plannedAccording to sources, better passenger amenities and strengthening of safety and security in trains are likely to be focus of Railway Minis...
- Railways to launch SMS-based service for hygiene complaintsService will be on select trains to facilitate passengers to contact onboard staff through SMS or phone call for complaints related to clea...
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