Searched for
CUSTOMER SERVICE AUTOMATION
Days after Meta sent 4 AM layoff emails to 8,000 employees, CEO Mark Zuckerberg says fears of AI job losses are overstated and more jobs could be created if...- Decoding BPM 3.0 at the intersection of agility, adaptability, and AI
- These 7 private and public banking stocks have an upside of up to 24% in one year, according to analysts
- Tech Mahindra partners with Microsoft to bring AI digital twins to telecom networksTech Mahindra and Microsoft have joined forces to revolutionise telecom network modernisation with an AI-driven 5G network digital twin. Th...30 Jun, 2026, 03.51 PM IST
- Along came an alien prompt: A day in the life of a software engineerThe role of an IT engineer has been rewritten over the past two years. Against the backdrop of persistent layoff fears, ET speaks to a cros...30 Jun, 2026, 06.00 AM IST
- Hexaware Technologies shares jump 8% after securing Anthropic authorised reseller status for Amazon BedrockHexaware Technologies shares rose sharply on Monday after the IT services company became an Anthropic Authorised Reseller for Amazon Bedroc...29 Jun, 2026, 11.38 AM IST
- SMEs need logistics partners, not just carriers: TransLink’s Vaibhav SalviWith global trade becoming increasingly complex, international logistics providers are evolving from parcel movers to end-to-end solution p...29 Jun, 2026, 11.23 AM IST
- China's Momenta kicks off Hong Kong IPO, targets up to $751 millionThe IPO comes as Chinese technology firms are returning to public markets, helped by investor demand for companies tied to AI, chips and au...29 Jun, 2026, 10.36 AM IST
- AI hasn't changed marketing's role, only how it delivers: Publicis Sapient CMOArtificial intelligence is revolutionizing marketing, but core responsibilities like driving growth and building customer relationships rem...29 Jun, 2026, 09.38 AM IST
- Govt to launch affordable cloud-based hospital management system for small clinics on Jun 29A new, affordable cloud-based Hospital Management Information System, e-Sushrut clinic, is set to launch for small healthcare facilities. D...27 Jun, 2026, 02.52 PM IST
- Supplier gaps, invoice compliance, credit access continue to hit 5 in 10 MSMEs: SurveyMSMEs are embracing digital procurement for better pricing and efficiency, yet face persistent hurdles in supplier management and payments.26 Jun, 2026, 04.15 PM IST
- HDFC Life reports 12 per cent premium growth in FY26, retail protection business rises 43 per centHDFC Life Insurance reported a robust 12% year-on-year growth in total premium for FY26, with its retail protection business soaring by 43%...25 Jun, 2026, 03.46 PM IST
- India’s development ladder after AI: What comes next?India’s future prosperity may increasingly depend on empowering its smaller economic units to become more productive using AI.25 Jun, 2026, 10.08 AM IST
- These 6 private and public banking stocks have an upside of up to 26% in one year, according to analystsRelative outperformance and absolute performance – and the context in which they happen. These are three things market investors need to un...24 Jun, 2026, 05.32 PM IST
- A new bunch of AI spin-offs ripe for the pickingIndian tech unicorns are transforming their internal AI tools into independent businesses, mirroring successes like Amazon Web Services and...23 Jun, 2026, 02.02 PM IST
- UPI, Aadhaar banking drive 61% of MSME transactions; AI adoption rises: ReportA significant majority of retailers now feel more confident using digital platforms for daily operations, leading to increased digital paym...23 Jun, 2026, 01.39 PM IST
- After cloud spending, IT companies see 'token maxxing' as AI's next cost challengeIT firms are flagging a new AI challenge: 'token maxxing,' where companies prioritize AI usage metrics over actual business results. This t...22 Jun, 2026, 06.06 PM IST
- D2C brands turn to WhatsApp to win new customersWhatsApp is increasingly becoming a customer acquisition channel for India’s D2C brands rather than just a platform for customer support an...18 Jun, 2026, 12.30 PM IST
- Microsoft makes big AI inroads in China by selling OpenAI modelsMicrosoft is significantly growing its AI business in China, with ByteDance reportedly spending over $1 billion annually on its cloud and A...18 Jun, 2026, 10.07 AM IST
- Talent shortage triggers AI adoption among insurersA shortage of trained insurance professionals is driving insurers to automate claims processing, underwriting, and customer onboarding. Thi...16 Jun, 2026, 06.00 AM IST
Load More
