Starbucks is making headlines with the announcement of 61 tech job reductions at its Seattle HQ, signaling a pivotal phase in the company’s...

India's home interior sector is turning to AI to combat high customer acquisition costs and operational expenses. Companies like Homelane a...

Performance dashboards are common in organizations. When these metrics vanish, it can create uncertainty for employees. This absence of dat...

In an ambitious bid to redefine air travel, Air India is revamping its passenger experience. Customers will soon enjoy upgraded cabins on o...

In today's digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamles...

The company said Contakt empowers customers with self-serve options and automation of routine tasks, and improves agent productivity with C...

The role of CXOs (Chief Executive Officers, Chief Information Officers, Chief Technology Officers) has evolved from traditional leadership ...

The growth of the CXO position is a reaction to the customer experience becoming increasingly significant in the business sector. Businesse...

Delivering outstanding customer experiences (CX) is no longer a luxury in today's hypercompetitive business environment; it is a strategic ...

Leadership training is a valuable investment for organizations, providing both quantitative and qualitative benefits. Quantitatively, train...

The company plans to utilise the proceeds from the Series A funding to expand operations to eight cities in the next 24 months, with over 2...

More often than not, according to a recent Gartner survey, improving customer experience involves making big changes to business models - f...

India has notched up the highest score for business impact in ‘Keeping Score — Why Digital Transformation Matters’, a global survey of 1,77...

"2016 will be a watershed year for fashion ecommerce as consumer behaviour has started to evolve," said Narayanan.

A global analysis of how companies really work finds that fewer than one in 15 companies in India are self-governing - but that these rare ...

A Deloitte survey has found that board members & executives are more aware of the value of non-financial performance steps.

IT cos have some way to go before they attain full operational excellence in certain practices.