India leads the world in digital transformation: Survey

India has notched up the highest score for business impact in ‘Keeping Score — Why Digital Transformation Matters’, a global survey of 1,770 senior leaders conducted by CA Technologies and Coleman Parkes. Here are the key findings of the survey.

Impact of digital transformation

55%: Indian businesses see greatest improvement in generating new revenues.
84%: Indian cos see moderate to significant improvements in ability to differentiate from competition.
97%: Indiabased businesses show moderate to significant improvements in customer experience.
35%: Indian cos see improvement in time-to-decision and timeto-act on new opportunities.

Indian firms show the greatest gain (56%) in terms of impact on employee productivity.

How Indian cos are embracing digital transformation

94%: Investing in the right talent.
92%: Defining a vision for new digital enterprise.
90%: Investing in a leadership team.
83%: Embracing digital tech to redefine business.

Key metrics used to track impact of digital transformation

92%: Customer experience
92%: New business growth
91%: Time to decision
88%: Customer satisfaction
88%: Digital reach
87%: Speed to market