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CUSTOMER SATISFACTION METRICS
BPO jobs have no future? Woman who started with Rs 25,000-a-month shares 7 lessons that helped her land a job at AmazonHyderabad woman Amazon job: A Hyderabad woman has shared how her first job at a BPO, where she earned Rs 25,000 a month, played a key role ...- Pizza Hut's AI system promised 30-minute delivery, now it's facing 45-minute waits and a $100M lawsuit insteadPizza Hut's new AI system, Dragontail, has led to a major lawsuit. A large franchisee claims the technology backfired, causing delivery del...
- Fractal bets big on enterprise AI despite TMT weakness dragging revenue growthAnalytics firm Fractal sees robust enterprise AI growth, with banking and life sciences booming at 40% and 80% respectively. Despite a dip ...
- Starbucks to cut 61 technology jobs in SeattleStarbucks is making headlines with the announcement of 61 tech job reductions at its Seattle HQ, signaling a pivotal phase in the company’s...
- ETtech in-depth: Home interior startups lean on AI to shave costs, chase profitsIndia's home interior sector is turning to AI to combat high customer acquisition costs and operational expenses. Companies like Homelane a...
- When Your Performance Metrics Vanish at Work, What Could It Mean?Performance dashboards are common in organizations. When these metrics vanish, it can create uncertainty for employees. This absence of dat...
- Air India rolls out premium makeover: New cabins, lounges, and aircraft to boost revenueIn an ambitious bid to redefine air travel, Air India is revamping its passenger experience. Customers will soon enjoy upgraded cabins on o...
- CXO and beyond: The expanding role of customer experience in businessIn today's digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamles...
- Jio Haptik launches Gen AI-powered customer experience platform ContaktThe company said Contakt empowers customers with self-serve options and automation of routine tasks, and improves agent productivity with C...
- Change Agents at the Top: How CXOs Lead TransformationThe role of CXOs (Chief Executive Officers, Chief Information Officers, Chief Technology Officers) has evolved from traditional leadership ...
- Measuring the Unmeasurable: KPIs and Metrics in CXO ManagementThe growth of the CXO position is a reaction to the customer experience becoming increasingly significant in the business sector. Businesse...
- Elevating Customer Experience: The Role of the CXO in Modern BusinessesDelivering outstanding customer experiences (CX) is no longer a luxury in today's hypercompetitive business environment; it is a strategic ...
- Unlocking the Value: Measuring the ROI of Leadership TrainingLeadership training is a valuable investment for organizations, providing both quantitative and qualitative benefits. Quantitatively, train...
- Blowhorn raises Rs 25 cr from IDG Ventures, othersThe company plans to utilise the proceeds from the Series A funding to expand operations to eight cities in the next 24 months, with over 2...
- A new, unlikely ally to customer satisfaction - FinanceMore often than not, according to a recent Gartner survey, improving customer experience involves making big changes to business models - f...
- India leads the world in digital transformation: SurveyIndia has notched up the highest score for business impact in ‘Keeping Score — Why Digital Transformation Matters’, a global survey of 1,77...
- $1 billion club in sight for Myntra"2016 will be a watershed year for fashion ecommerce as consumer behaviour has started to evolve," said Narayanan.
- Fewer than 1 in 15 companies in India are truly self-governing: HOW ReportA global analysis of how companies really work finds that fewer than one in 15 companies in India are self-governing - but that these rare ...
- `Most CEOs unaware of their business'A Deloitte survey has found that board members & executives are more aware of the value of non-financial performance steps.
- Not all is hunky-dory for IT industryIT cos have some way to go before they attain full operational excellence in certain practices.
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