The March quarter was largely stable for companies, with most firms reporting revenue growth in line with expectations and improving operat...

India's direct selling sector is facing tough competition from online platforms. Consumers now expect faster delivery and convenience, simi...

India's logistics sector is rapidly adopting electric vehicles to cut costs and emissions, driven by government support and environmental c...

Reverse logistics is evolving from a cost centre into a strategic driver of customer trust, retention and margin protection in India’s fast...

Eternal's shares surged after reporting a 346% YoY net profit jump to Rs 174 crore, driven by a 196% revenue increase. Blinkit's quick comm...

Kapture CX achieved profitability and positive cash flow. Revenue doubled as large businesses adopted its AI customer experience platform. ...

The company said that the shift toward hybrid staffing models, coupled with technological advancements, emphasises the resilience and adapt...

Utkrishta Kumar, the chief experience officer for business at ecommerce firm Meesho, has resigned after five years with the company. Kumar ...

"We are noticing a new trend this year where companies are offering joining and retention bonuses for roles of in-shop demonstrators, opera...

With 12 years of experience in customer success and delivery, Sharma joins the company from MoEngage, where he led customer success and imp...

RetainIQ plans to use the capital to rapidly scale its operations, accelerate product development, and expand its core teams across enginee...

Ginesys to invest in CASA Retail AI to power personalised customer engagement.

With an accelerated eCommerce adoption, the twin marketing goals of driving efficient customer acquisition and retention, leveraging social...

Nykaa has launched quizzes, contextual work from home, health and social distancing content and campaigns. The company continues to sell so...

E-retailing companies are focusing on turning unit economics positive and customer retention as opposed to the prior focus on gross merchan...

At least half a dozen ventures have emerged around the estimated Rs 94,500-crore Indian ecommerce industry, capitalising on its bid to fuel...

According to IAMAI only 25 million of over 231 million Internet users in India transacted online (as of December 2013), taking the Indian e...