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CUSTOMER RETENTION IN ECOMMERCE
Amazon, Flipkart spark quick commerce price war as Blinkit, Instamart hold the lineIndia’s quick-commerce market is back in a discounting spiral. Amazon and Flipkart are turning up the heat, but incumbents Blinkit and Swig...- Marketing platform JustAI raises $17 million led by Base10AI marketing platform JustAI has secured over $17 million in Series A funding, led by Base10, with participation from Y Combinator and Peak...
- ET Most Innovative AI Product Awards 2026: The next retail breakthrough may already be in your pocketET Most Innovative AI Product Awards 2026 spotlights the products quietly reshaping retail. From improving product discovery and customer e...
- Listed new-age internet firms brace for a costly ride as war clouds mathThe March quarter was largely stable for companies, with most firms reporting revenue growth in line with expectations and improving operat...
- Competition between direct selling industry, e-comm platforms intensifying: ReportIndia's direct selling sector is facing tough competition from online platforms. Consumers now expect faster delivery and convenience, simi...
- Why India’s EV logistics push has a missing link, and what can fix itIndia's logistics sector is rapidly adopting electric vehicles to cut costs and emissions, driven by government support and environmental c...
- Return-to-origin shipments, not customer returns, are India's biggest e-commerce margin problem, says Blue DartReverse logistics is evolving from a cost centre into a strategic driver of customer trust, retention and margin protection in India’s fast...
- Eternal shares rally over 4% after strong Q4 results. What CLSA, Goldman Sachs, 4 others are sayingEternal's shares surged after reporting a 346% YoY net profit jump to Rs 174 crore, driven by a 196% revenue increase. Blinkit's quick comm...
- Kapture CX announces profitability, 100% yoy growthKapture CX achieved profitability and positive cash flow. Revenue doubled as large businesses adopted its AI customer experience platform. ...
- Ecommerce, tech startups redefining policies to stay flexible: TeamLease ServicesThe company said that the shift toward hybrid staffing models, coupled with technological advancements, emphasises the resilience and adapt...
- Meesho CXO Utkrishta Kumar exits to set up own ventureUtkrishta Kumar, the chief experience officer for business at ecommerce firm Meesho, has resigned after five years with the company. Kumar ...
- Festive Season: Demand up for supply chain, delivery, logistics talent; bonuses delivered"We are noticing a new trend this year where companies are offering joining and retention bonuses for roles of in-shop demonstrators, opera...
- E-commerce enabler GoKwik appoints Amitt Sharma as chief customer officerWith 12 years of experience in customer success and delivery, Sharma joins the company from MoEngage, where he led customer success and imp...
- E-commerce marketing startup RetainIQ raises $2.3 million in fundingRetainIQ plans to use the capital to rapidly scale its operations, accelerate product development, and expand its core teams across enginee...
- Ginesys invests in CASA Retail AI to power personalised customer engagementGinesys to invest in CASA Retail AI to power personalised customer engagement.
- Sharp focus on efficient acquisition and retention goals to tap the eCommerce surge and sustain growth beyond the festive seasonWith an accelerated eCommerce adoption, the twin marketing goals of driving efficient customer acquisition and retention, leveraging social...
- Covid-19: Myntra, Bookmyshow, others use entertainment to connect with customersNykaa has launched quizzes, contextual work from home, health and social distancing content and campaigns. The company continues to sell so...
- E-retailers focusing on unit economics, customers: ReportE-retailing companies are focusing on turning unit economics positive and customer retention as opposed to the prior focus on gross merchan...
- New ventures take root as ecommerce players seek to tap mobile usersAt least half a dozen ventures have emerged around the estimated Rs 94,500-crore Indian ecommerce industry, capitalising on its bid to fuel...
- FDI in inventory-led e-Commerce to help grow Internet usageAccording to IAMAI only 25 million of over 231 million Internet users in India transacted online (as of December 2013), taking the Indian e...
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