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CUSTOMER EXPERIENCE IMPROVEMENT
AI analytics, technological upgrades to drive retail investor experience in new Samvat: NSE CEO Ashishkumar ChauhanHighlighting the exchange's digital initiatives, Chauhan announced major technological upgrades aimed at improving the experience of the co...
- Companies want AI-powered customer service; EY says they need a bigger reset
Adopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to rede...
Indian woman spends Rs 40,000 on customised pillow in Japan, filled with black Binchotan charcoal pipe beads, leaves netizens dividedIndian woman spent Rs 40,000 on a custom-made pillow from Nishikawa in Japan. She aimed to improve her sleep and alleviate neck discomfort....
How to invest this Diwali: ICICI Prudential AMC’s Chockalingam Narayanan shares his Samvat 2083 playbookAs investors prepare for Samvat 2083, the focus is shifting towards companies with strong earnings and cash flows. ICICI Prudential AMC sug...
Jubilant FoodWorks' delivery growth lifts Domino's India; Popeyes emerges as second growth engineJubilant FoodWorks experienced significant growth in its delivery business, led by a strong performance from Domino's Pizza. Revenue from D...
International airlines have choice to shift to Navi Mumbai airport or suspend operations temporarily: Adani Airports CEOInternational airlines currently operating from Mumbai airport are given options to temporarily suspend operations or relocate. Discussions...
Our operating leverage is kicking in: Peyush Bansal after Lenskart's 21% Q2 revenue riseBansal also spoke about the scope for Lenskart’s growth in India and overseas, the push towards premium products and the company’s long-ter...
From lab to farm: How Proximal Soilsens is developing a ‘glucometer’ for soil testingDeveloped over nearly a decade of research at IIT Bombay, Proximal Soilsens’s patented NutriSense X aims to make laboratory-grade soil test...
AI deployment accelerating, but enterprises becoming more discerning: Freshworks CEO Dennis WoodsideThe Nasdaq-listed software-as-a-service (SaaS) company reported a 14% year-on-year increase in revenue to $245.4 million for the July-Septe...
Why are companies restricting AI access to employeesGoldman Sachs, Uber, JPMorgan and Nvidia are some of the global firms that have restricted their employees’ usage of AI tools
Beyond ‘no subscription’, NeoSapien sees a paid future for advanced AI featuresThe Bengaluru-based AI wearables startup is exploring another funding round in early 2027 but its CEO said there was no pressure to raise c...
Freshworks crosses $1 billion ARR as enterprise push lifts growthRevenue for the July-September quarter rose to $245.4 million from $215.1 million a year earlier. Net profit stood at $18.3 million, compar...
AI on the clock as fintechs demand payoff for spendsSeptember-quarter earnings calls of Paytm, Pine Labs, Groww, PB Fintech, Kissht and Mobikwik reveal a shift across payments, stockbroking, ...
India’s small companies need to see AI as more than an artificial promiseIndia MSME news: India's micro, small and medium enterprises are exploring the adoption of artificial intelligence to enhance productivity....
ET Product of the Year Awards 2026: Categories recognising products driving market impactThe Economic Times Product of the Year Awards 2026 celebrate cutting-edge innovations that make a substantial difference in the market and ...
Frontline Workers Know How to Solve Your Organization’s Biggest ProblemsFrontline employees often know exactly what’s preventing organizations from performing at their best, yet traditional engagement surveys ra...
Banks report 10-50% gains in productivity, turnaround time and costs from AI-led initiativesSeveral banks in India have implemented artificial intelligence initiatives that have increased productivity and efficiency significantly. ...
How should companies measure performance when AI does part of the work?As AI becomes part of everyday work, companies are reconsidering how they assess employee performance. Measuring output alone may overlook ...
IKEA to open new city centre store in Bengaluru next month, expanding urban presenceIKEA is set to open a new city centre store in Bengaluru next month, which will enhance accessibility. The upcoming store will feature an 8...
Indus Towers Q2 Results: Net profit slips 2.5% to Rs 1,793 croreIndus Towers reported a 2.5% decline in consolidated net profit for the second quarter ended September 30. The company experienced a 4% inc...