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AUTOMATED CUSTOMER SUPPORT
Man fights an AI chatbot for several minutes over a Rs 820 refund, here's why he says the bot wonA customer's Rs 820 refund attempt involved a frustrating 20-minute AI chatbot exchange. The automated system ultimately prevailed, not thr...- OpenAI agents have lifted support resolution 50%, cut turnaround time 80%: Cars24 CEOCars24 has boosted customer support resolution rates by fifty percent. Turnaround time across key workflows has reduced by eighty percent. ...
- SOPPA expands focus on supply chain efficiency for SMEs, enterprisesThe logistics player emphasises human-centric execution and technology integration as supply chains evolve.
- Infosys’ next CEO; Swiggy renews Indian-ownership bidInfosys announced on Thursday that company veteran Ashiss Kumar Dash will be the CEO from April 2027. This and more in today’s ETtech Top 5.
- Bootstrapped and profitable: TripleDart's blueprint for scalingBootstrapped with just Rs 5 lakh in 2020, TripleDart has evolved from a niche B2B marketing agency into an AI-powered growth platform with ...
- ET Most Innovative AI Product Awards 2026: Every AI product eventually competes on trust, not technologyAs enterprise AI adoption accelerates, technology alone will not be sufficient to differentiate AI products. The ET Most Innovative AI Prod...
- Uber cuts 10% customer service jobs as AI becomes latest driver of tech layoffsUber has cut 10% of its customer service workforce, marking the first time the company has directly linked layoffs to artificial intelligen...
- Owning an ecosystem is sometimes the better approach: 21 stocks from the energy ecosystem, 9 with upside potential of over 13%Faced with a rising sector, the instinct is to find the best stock in it. The single name that will best ride the wave. In an ecosystem lik...
- These 9 banking stocks have an upside potential of up to 27% in 1 year, according to analystsWe live in a world where one statement or one missile can cause crude oil prices to spike. In such times, expecting rational behaviour in t...
- Aurum PropTech Q1 income up 57%; logs third straight profitable quarterAurum PropTech achieved a 57% income increase and third consecutive profitable quarter. The company accelerated AI initiatives and acquired...
- Xebia launches Xebia Axis: Agentic data foundation for faster AI readinessXebia has launched Xebia Axis, an agentic data foundation solution. This new platform accelerates enterprise data migrations for AI readine...
- AI is reshaping hiring, making evidence-based verification more critical: Millow's Karan BhattyAI is revolutionising Indian hiring by enhancing candidate preparation and employer verification processes. Companies now prioritise eviden...
- India textile exports face execution test despite China+1 tailwindsIndia's textile sector is well placed to benefit from China+1 sourcing and new trade agreements, but long-term export gains will hinge on i...
- ET Most Innovative AI Product Awards 2026: Which AI product category does your enterprise AI product really belong in?ET Most Innovative AI Product Awards 2026 recognises AI products across 16 categories spanning enterprise AI, industry solutions and busine...
- Myntra scales AI integration; cuts seller onboarding time to under two daysMyntra has expanded its AI capabilities, using the technology to speed up seller onboarding, automate catalogue creation, improve personali...
- Garware Fulflex acquires 300,000-Sq-Ft automated US medical facilityGarware Fulflex has acquired a large medical products manufacturing facility in Texas. This acquisition significantly expands their North A...
- AI is changing hospitality careers: Top travel jobs and skills likely to survive in the age of Artificial IntelligenceArtificial intelligence is transforming travel operations and job roles. Many travel careers will remain resilient due to their human inter...
- To Thrive in the AI Era, Companies Need Agent ManagersAs autonomous AI agents move from experimentation to execution, companies are discovering they need a new kind of leader to manage them. Dr...
- 7,700 jobs down: India’s top private banks’ workforce reduce as tech wonder gets busyIndia's largest private banks are reducing staff numbers. This shift reflects increased automation and artificial intelligence adoption. Te...
- Mukesh Bansal-led Nurix AI acquires Verloop to expand enterprise offeringsFounded in 2024, Nurix develops AI software for enterprises to automate customer support and other business processes. Through this deal, V...
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