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AI IN CX
From senior product managers to founders: Check career profiles of Big B's granddaughter Navya Naveli's classmates at IIM AhmedabadNavya Naveli Nanda, granddaughter of Amitabh Bachchan and Jaya Bachchan, is currently pursuing a blended MBA at IIM Ahmedabad, where she re...- Banks must compete on customer experience to stay relevant: EY reportBanks must prioritize customer experience to stay relevant, evolving branches into 'phygital' advisory hubs, according to an EY India repor...
- Vertex Group acquires $4M digital CX businessThis move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...
- 3D digital twins of products must for next stage of marketing : Nvidia CEO at Adobe 2026 SummitNvidia's CEO believes perfect 3D digital twins are crucial for AI to activate products, from cars to perfumes. Adobe unveiled new AI system...
- Adobe expands AI ecosystem to tackle fragmentation in enterprise customer experienceA key aspect of Adobe’s strategy is its focus on first-party data as the foundation for AI-driven customer experiences. As privacy regulati...
- Adobe launches AI suite for corporate clients as competition heats upAdobe has introduced new artificial intelligence tools for businesses. These tools aim to automate and personalise digital marketing functi...
- US stocks: Adobe shares rises after it launches AI suite for corporate clients as competition heats upAdobe launched a suite of artificial intelligence tools on Monday to help corporate clients automate and personalize digital marketing func...
- Kapture CX announces profitability, 100% yoy growthKapture CX achieved profitability and positive cash flow. Revenue doubled as large businesses adopted its AI customer experience platform. ...
- From hype to impact: How AI and human collaboration are redefining customer experienceCompanies are adopting Artificial Intelligence to improve customer experience. Many struggle with implementation. Ozonetel's Chaitanya Chok...
- Litmus World & RepUp merge their operations; launch an AI-Native CX platform for enterprisesThe unified platform, operating under the Litmus World brand, will enhance customer engagement and sentiment analysis.
- From data to decisions: How Locobuzz’s CMOverse.ai is transforming brand interactionsLocobuzz is transforming customer experience management with AI, offering faster responses, smarter resolutions, and reduced human interven...
- Fusion CX acquires S4 Communications to expand BPO servicesFusion CX has acquired S4 Communications to enhance its telecom and utilities services with advanced technologies. The acquisition adds ove...
- Gen AI Transforming the Global CX Landscape
- Adobe Sensei GenAI aims to enable businesses to deliver exceptional CX
- Innovative Customer Experience: How CMOs can elevate CX with Technology and InsightsCustomer experience (CX) has become a crucial factor for business success in today's rapidly evolving landscape. Chief Marketing Officers (...
- Revolutionizing E-commerce: AI-powered CX automation takes centre stageAI-driven customer experience automation is transforming the e-commerce landscape by enabling businesses to deliver personalized experience...
- 92% of Indian business leaders say optimal CX is immersive: Zendesk reportCustomer experience is becoming a bigger priority for Indian enterprises as per Zendesk’s 2023 CX Trends report.
- Harnessing the Potential of Voice AI in BFSI and Contact Centres
- Customer Experience: The new ‘mantra’ for business success in the digital eraAPAC businesses understand the importance of customer experience and are focused on optimising the customer journey in 2020, with one in fi...
- 2017 may be the year of the connected customerAs we move into 2017, customers are clearly in charge and, as a result, businesses that understand what their customers need and want are w...
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