A US agency abruptly closed an investigation into claims that Meta Platforms can access encrypted WhatsApp messages. A Commerce Department ...

Deloitte India’s Aakash Sharma & Suchintan Chatterjee talk to Yasmin Hussain on insurance dark patterns.

Indian retail is evolving beyond online or offline. Consumers now shop across both simultaneously. AI, creators, and short videos are chang...

KwikChat, a WhatsApp commerce solution by eCommerce enabler GoKwik, aims to quadruple its revenue and support over 5000 brands and 3 billio...

Gupshup's WhatsApp chatbot on ONDC streamlines buyer experience, supports enterprise integration, and expands to include food orders, locat...

Sandhya Devanathan, Head and VP, Meta in India, said the company sees business messaging as a key growth driver of its business in India. “...

WhatsApp has launched chat filters to simplify message organization and retrieval, offering three categories: All, Unread, and Groups. User...

With this acquisition, GoKwik has launched its third product KwikChat on Whatsapp, catering to multiple use cases across the ecommerce funn...

Several are now scouting for alternative avenues to connect with customers directly, as the Meta-owned company presses ahead with furtherin...

Haptik, owned by Reliance Jio Platforms, provides its GPT bot-powered proactive messaging capabilities for businesses to re-engage and nudg...

The report, titled ‘The State of WhatsApp Marketing 2023’, highlighted that 72% of the consumers that were a part of a survey said they onl...

Haptik’s advanced Conversational Commerce capabilities and CASHe’s AI-powered bot that matches the user’s inputs and automatically facilita...

Haptik helps brands acquire, convert, and engage users with AI-driven, personalised, conversational experiences across 20 channels and 100+...

Gupshup has announced the launch of a WhatsApp-based commerce solution to enable businesses to create a digital “storefront” on WhatsApp.

After JioMart said its customers could now fill their shopping baskets within WhatsApp and pay either via JioMart or in cash when receiving...

Interakt is Haptik’s first product for the SMB and MSME economy, estimated to be over 50 million businesses strong. Businesses will get a d...