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Austin weatherized 625 homes for low-income customers in 2021; Austin Energy estimated 687.5 MWh of annual savings after insulation, sealing and AC work- Ola Electric ordered to refund Rs 1.34 lakh and pay another Rs 1 lakh in compensation and legal costs after failing to deliver Roadster X Plus bike despite receiving full payment
- Amid US-Iran war and rising LNG rates, GAIL Gas turns to blended pricing to keep industrial gas affordable
- I quit my Rs 75 LPA job to build a startup and ChatGPT, Google AI made it irrelevant. We lost all customer in 30 days: Techie shares the hard reality of entrepreneurshipA tech entrepreneur who quit a ₹75 lakh-per-year job to build a startup says the company's first product became irrelevant within 30 days a...11 Sep, 2026, 03.58 PM IST
- Selling insurance but not handling customer grievances: IRDAI fines IndusInd Bank Rs 1 crore; here's what policyholders should knowIndusInd Bank faces a Rs 1 crore penalty from IRDAI for failing to provide an adequate, insurance-specific grievance redressal mechanism fo...11 Sep, 2026, 03.38 PM IST
- GFF 2026: Digital finance has scaled, now trust and resilience must catch up, says RBI’s Deputy Governor MurmuIndia's digital finance sector now prioritizes trust and resilience over access. Technology transforms finance, but trust remains the essen...11 Sep, 2026, 02.24 PM IST
- Bank union strike today: Are banks open or closed today on September 11, 2026? Check detailsCustomers should brace for significant disruptions in bank services on September 11, 2026, as the UFBU calls for a nationwide strike. This ...11 Sep, 2026, 07.00 AM IST
- Indian Bank launches AI-TARA voice banking, Smart Wealth and IND Cash Optima at Global Fintech Fest 2026Indian Bank launched new digital banking solutions at the Global Fintech Fest. AI-TARA, a voice-based assistant, offers banking services in...10 Sep, 2026, 07.31 PM IST
- GFF 2026: SBI sees FCNR liquidity deployment taking 3-4 months, eyes agentic AI for bankingState Bank of India anticipates deploying foreign currency deposits over three months. The bank is enhancing artificial intelligence adopti...10 Sep, 2026, 01.57 PM IST
- Economic Times Product of the Year 2026: Where India’s enterprise SaaS innovation takes centre stageIndia's enterprise SaaS ecosystem has transitioned from services to a product-driven economy, building solutions for global business needs....10 Sep, 2026, 07.00 AM IST
- RBI Deputy Governor Rohit Jain flags speed, concentration and opacity as fintech risks; says technology must serve customersRBI Deputy Governor Rohit Jain warned financial institutions and fintech firms that rapid adoption of emerging technologies brings risks ar...09 Sep, 2026, 09.41 PM IST
- GFF 2026: Axis Bank, J.P. Morgan see banking move from AI that knows customers to AI that actsBanks are using AI to deeply understand customers and anticipate their needs. Axis Bank is experimenting with AI for personalised banking s...09 Sep, 2026, 03.23 PM IST
- Redefining enterprise growth with AI: Trust, data, and decision making is how ADA is writing the future chaptersEnterprises are scaling with AI. The next chapter is about trust, data, decision making, and personalisation. Read how ADA is consolidating...08 Sep, 2026, 04.00 PM IST
- Swiggy launches dedicated food safety helpline, in-app channel for customers to report order-related concernsSwiggy has introduced a dedicated helpline and an in-app channel for food safety concerns. Customers can now report issues by calling a spe...07 Sep, 2026, 04.20 PM IST
- N Chandrasekaran says Air India's next phase to focus on customer trust, 'safety above everything else'Air India's chairman highlighted safety and customer trust as key priorities. Operational excellence and financial sustainability are also ...07 Sep, 2026, 01.15 PM IST
- Govt mandates manual verification of imported drugs and medical devices due to SWIFT 2.0 system gapCustoms officers must now manually check import documents for healthcare products. This manual verification applies even to facilitated imp...07 Sep, 2026, 12.15 AM IST
- Between begging & belligerence: The psychology of getting customer service to helpThe ability to persuade effectively is critical for achieving successful interactions in customer service environments. Customers frequentl...05 Sep, 2026, 11.39 PM IST
- Customs portal aims to curb divergent assessment practicesThe Central Board of Indirect Taxes and Customs has introduced an innovative digital repository designed to assist importers and customs br...05 Sep, 2026, 12.14 AM IST
- CBIC eases documentation norms under Eligible Manufacturer Importer schemeThe CBIC has simplified enrolment under the Eligible Manufacturer Importer scheme, cutting required documents from 10 to three. From Septem...04 Sep, 2026, 04.38 PM IST
- Exclusive: Zomato to lay off 250 people as it shuts Hyderabad customer support centreThe Eternal-owned food delivery company is consolidating customer support operations at its Gurugram head office. Zomato, which informed st...31 Aug, 2026, 11.28 AM IST
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