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CUSTOMER SERVICE SYSTEM
Quote of the Day by Michael Dell: "If you want to sustain excellence over a long time, you'd better come up with a system that works well. Anyone can sprint for a little while, but you can't sprint for..." — Is lasting success built on systems rather than motivation and short-term effort? Learn the secret behind lasting success: Build systems, not sprintsQuote of the Day by Michael Dell explains systems over motivation for lasting success and long-term excellence in business and life growth....12 Jun, 2026, 11.23 PM IST- US realty firm Opendoor winds down India operations, nearly 250 employees impactedOpendoor, a prominent player in real estate technology, is pulling out of its operations in India, leading to the unfortunate layoff of 250...12 Jun, 2026, 05.45 PM IST
- Trust is no longer free: Indian consumers are willing to pay extra, says surveyIndia's home services market is changing. Consumers are now paying more for verified service providers. This shift is driven by a desire fo...12 Jun, 2026, 04.59 PM IST
- AI chatbot's BMW buy-back offer sparks questions over accountability in automated customer interactionsA customer's attempt to sell his BMW back to a dealership turned into a lesson in AI accountability when an artificial intelligence chatbot...12 Jun, 2026, 04.46 PM IST
- TCS launches India's first Oracle AI Data platform lab in KolkataThe facility at Delta Park Lords in Kolkata has been set up in collaboration with Oracle and will support customers in addressing challenge...12 Jun, 2026, 01.29 PM IST
- UAE launches major digital upgrade for students and universitiesThe UAE's Ministry of Higher Education is launching a major digital overhaul, consolidating 38 services into 18 streamlined offerings and b...12 Jun, 2026, 01.12 PM IST
- The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...12 Jun, 2026, 10.41 AM IST
- TCS partners with Anthropic to deploy Claude across enterprise operations at scaleTCS and Anthropic have partnered to deploy Claude across enterprise operations, from software engineering to customer service, signalling a...12 Jun, 2026, 10.25 AM IST
- Opendoor fires all Indian employees, shuts India operationsUS real estate technology company Opendoor is winding down its India operations and relocating remaining roles to the US, affecting nearly ...11 Jun, 2026, 12.32 PM IST
- TCS and Anthropic launch global premier partnership to drive enterprise AI scalingUnder the deal, TCS becomes a Global Premier Partner in Anthropic's Claude Partner Network. The company will deploy Claude to 50,000 of its...11 Jun, 2026, 10.51 AM IST
- South Korea fines Coupang $409 million in country's largest data breach penaltyThe Personal Information Protection Commission said the New York-listed company had leaked personal data of more than 33 million customers ...11 Jun, 2026, 09.17 AM IST
- Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...11 Jun, 2026, 06.00 AM IST
- American company Opendoor shuts India operations, says jobs should be closer to US customersUS real estate firm Opendoor is closing its India operations. The company is moving its work back to America. This decision impacts around ...10 Jun, 2026, 11.18 PM IST
- Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...10 Jun, 2026, 11.07 AM IST
- India can take the lead in applying AI in industries: SAP CEO Christian KleinSAP CEO Christian Klein believes India can lead in applying AI to industries like manufacturing and finance, rather than just replicating l...10 Jun, 2026, 08.52 AM IST
- India a major growth market for Celonis, says senior execThe Germany-based company said it already serves 260 global capability centres (GCCs) in India, counting companies such as Mercedes-Benz, H...09 Jun, 2026, 12.50 PM IST
- Kiwi targets Rs 5,000 crore premium book with AI-led insurance modelA new general insurance company, Kiwi General Insurance, is set to launch in India. Backed by WestBridge Capital and Neelesh Garg, it plans...08 Jun, 2026, 12.32 PM IST
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