Hero FinCorp teams up with Salesforce to drive loan processing with Agentforce

New Delhi, Salesforce on Monday announced its collaboration with diversified Indian NBFC Hero FinCorp, to accelerate loan processing with Agentforce.

Salesforce Agentforce is a platform for building and deploying autonomous AI agents across an organisation.

Hero FinCorp has streamlined key stages of the lending process, enabling faster credit access for first-time buyers, strengthening dealer relationships, and delivering measurable improvements in customer satisfaction and team productivity, according to a release.


"Hero FinCorp has deployed Agentforce, Data 360, MuleSoft, Agentforce Sales, and Agentforce Service, to build a connected foundation for intelligent loan processing," the release added.

Hero FinCorp has achieved 72 per cent loan turnaround time improvement for two-wheeler loan processing with Agentforce, it informed.

With Agentforce, Hero Fincorp automates key steps across pre-sanctioning and post-sanctioning, including document extraction, application validation, PAN and Aadhaar verification, credit and bank checks, e-signature initiation, document processing, and loan disbursal. All of this translates into faster, more efficient lending at scale, as per the release.

Data 360 unifies Salesforce and external data sources to create a foundation for automation, while MuleSoft connects government verification systems, financial institutions, and document repositories through API-led integrations.

Agentforce Sales and Agentforce Service power the customer and operational workflows underpinning the lending journey, the release said, adding that together these capabilities are supporting Hero FinCorp in streamlining loan approvals and deliver better experiences for customers, dealers, and employees.