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Ola’s valuation crashes 99%; Snapchat India ad pushHappy Thursday! American investor Vanguard has slashed the fair value of Ola's parent company. This and more in today’s ETtech Morning Disp...- Peak XV in talks to back Ringg AI as voice AI gains attention: SourcesPeak XV Partners is reportedly leading a $10 million funding round for Bengaluru-based voice AI startup Ringg AI, highlighting investor ent...
- Public sector banks told to take quantum leap in encryption for added securityIndian banks are preparing for a quantum computing future. The finance ministry has asked public sector banks to explore quantum-resistant ...
- In India, $1 housekeepers spark a consumer, worker frenzy despite safety risksSome Indian startups are offering house help for as little as $1 an hour, attracting thousands of women seeking work and consumers eager fo...
- Meet the AI chatbots replacing India's call-centre workersAt a startup in India, developers are improving AI chatbots that communicate like humans. LimeChat aims to drastically reduce customer serv...
- Life after Skype: Here are some alternatives to considerMicrosoft shut down Skype on May 5, ending a 21-year run of affordable internet calling. Users must now migrate to alternatives like Micros...
- View: India has the most to gain and lose from generative AIGenerative AI driven job displacement is where policy needs to be developed
- 15,000 victims, $300 million scam! US charges 61 over India-based IRS impersonation scamPayments by victims were laundered by a US network of co-conspirators using prepaid debit cards or wire transfers, often using stolen or fa...
- ISON Group beats Tech Mahindra for MTN's $300 million Africa dealISON Group has beaten Tech Mahindra for MTN Group’s $300 million (Rs 1,900 crore) multi-year call-centre outsourcing deal in Africa.
- ICICI Bank may shift 2,000 employees to HyderabadThe staffers operated out of different rental locations in the city, for which the bank, it is heard, paid an exorbitant rent.
- UK energy firm to move jobs to IndiaBritish energy firm Npower has announced plans to move hundreds of customer contact jobs to India to save costs and improve the firm's serv...
- Servion forays into Thailand call centre marketNoting that Asia-Pacific region contributed 25% of its total revenues with the launch of its operations in Thailand, the company hopes to a...
- Call-centre bill introduced in US, targets overseas job marketBesides, the proposed legislation requires the Secretary of Labour to maintain a list of employers that locate call centres overseas.
- Nasscom rules out threat from US bill on Indian BPOsIndia’s apex association of IT & BPO companies Nasscom feels US Senator Charles Schumer’s plans to introduce a bill, which looks at taxing ...
- Airtel ropes in more call-centre partnersAirtel has silently increased its arsenal of call centre service partners in eastern circles to meet the challenges of growing business vol...
- BT to recall 2,000 call-centre jobs based in India: ReportBT, which has 11,000 customer service staff in Britain, clarified its move has nothing to do with the quality of service in India. India's ...
- Scotland call-centre workers fear job outsourcing to IndiaA leading business services firm in Scotland has announced that it is relocating more than 300 of its jobs to India.
- Indian call centre employees Asia's fastest in switching jobsThe call centre employees in India are the most frequent job-hoppers among their Asian peers with an average job tenure of as low as nine m...
- CESC to expand call-centre network by DecCESC Ltd on Monday said it will cover its entire service area with new improvised call centres for speedy and effective redressal of compla...
- BPOs in S'pore pay more than IndiansCall centre operators in Singapore command at least three times more in wages than their counterparts in India, a news report said on Monda...
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