Fusion CX has acquired S4 Communications to enhance its telecom and utilities services with advanced technologies. The acquisition adds ove...

The ability to collect, analyse, and derive insights from data is essential for CXOs. Data provides valuable information about customer beh...

In today's digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamles...

Predictive analytics allows CXOs to anticipate customer needs and behaviours. By analysing historical data and patterns, they can proactive...

The role of the Chief Experience Officer (CXO) is crucial in ensuring a seamless and personalized customer journey in the digital era. CXOs...

Despite being a more recent addition to the C-suite, the Chief Experience Officer (CXO) has seen a sharp increase in relevance due to the c...

The Chief Experience Officer's (CXO) position has grown increasingly crucial. CXOs are given the task of enhancing and enhancing these expe...

Offering a quality product or service isn't enough to keep ahead of the competition in today's fast-paced and always changing business envi...

Delivering outstanding customer experiences (CX) is no longer a luxury in today's hypercompetitive business environment; it is a strategic ...

Customer experience (CX) has become a crucial factor for business success in today's rapidly evolving landscape. Chief Marketing Officers (...

Most Indian organisations (88%) accelerated their CX projects over the past 12 months compared to their counterparts in South Korea (67%), ...

Indian startups are prone to emulate already successful global ideas. Simply put, we are a bunch of failing copycats.

Infosys has been pushing the Zero Distance programme, which aims to deliver innovation and improvements, to all the projects the company is...

Velumani, son of a landless farmer, hopes his co will notch up revenues of Rs 150-160 crore this financial year on the back of expansion.