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CX INNOVATION
Vertex Group acquires $4M digital CX businessThis move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...- AI disruption reshaping jobs in India's USD 245 bn technology, CX sectors: NITI AayogArtificial intelligence is poised to disrupt India's tech and CX sectors, potentially displacing routine roles. However, Niti Aayog's roadm...
- From data to decisions: How Locobuzz’s CMOverse.ai is transforming brand interactionsLocobuzz is transforming customer experience management with AI, offering faster responses, smarter resolutions, and reduced human interven...
- Fusion CX acquires S4 Communications to expand BPO servicesFusion CX has acquired S4 Communications to enhance its telecom and utilities services with advanced technologies. The acquisition adds ove...
- Adobe Sensei GenAI aims to enable businesses to deliver exceptional CX
- The CXO's toolkit: Essential skills and traits for successThe ability to collect, analyse, and derive insights from data is essential for CXOs. Data provides valuable information about customer beh...
- CXO and beyond: The expanding role of customer experience in businessIn today's digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamles...
- Innovations in CXO management: Leveraging technology for customer experiencePredictive analytics allows CXOs to anticipate customer needs and behaviours. By analysing historical data and patterns, they can proactive...
- Innovations in CXO Management: Leveraging Technology for Customer ExperienceThe role of the Chief Experience Officer (CXO) is crucial in ensuring a seamless and personalized customer journey in the digital era. CXOs...
- CXO Leadership: Driving Customer-Centric Strategies for Business SuccessDespite being a more recent addition to the C-suite, the Chief Experience Officer (CXO) has seen a sharp increase in relevance due to the c...
- Strategies for Building a High-Performing CXO TeamThe Chief Experience Officer's (CXO) position has grown increasingly crucial. CXOs are given the task of enhancing and enhancing these expe...
- The Emergence of CXOs: Why Customer Experience is Now a C-Level ConcernOffering a quality product or service isn't enough to keep ahead of the competition in today's fast-paced and always changing business envi...
- Elevating Customer Experience: The Role of the CXO in Modern BusinessesDelivering outstanding customer experiences (CX) is no longer a luxury in today's hypercompetitive business environment; it is a strategic ...
- Innovative Customer Experience: How CMOs can elevate CX with Technology and InsightsCustomer experience (CX) has become a crucial factor for business success in today's rapidly evolving landscape. Chief Marketing Officers (...
- Choose it, love it and use it – that's customer experience!
- Indian companies bet big on CX innovation to protect business from competitors: reportMost Indian organisations (88%) accelerated their CX projects over the past 12 months compared to their counterparts in South Korea (67%), ...
- Cisco Customer Experience: Building a digital customer journey that delivers value at every stage
- What customers really want: Cashbacks and deep discounts can only go so farIndian startups are prone to emulate already successful global ideas. Simply put, we are a bunch of failing copycats.
- Zero distance programme: Vishal Sikka says Infosys' customer delight at 10-year high nowInfosys has been pushing the Zero Distance programme, which aims to deliver innovation and improvements, to all the projects the company is...
- Thyrocare's Velumani: Owns no car, lives in a small quarter, but helms a Rs 1,320-crore companyVelumani, son of a landless farmer, hopes his co will notch up revenues of Rs 150-160 crore this financial year on the back of expansion.
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