A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
28 May, 2026, 09.52 AM IST
Mphasis sues Coforge, former execs over trade secrets, client dataBengaluru-based Mphasis has sued rival Coforge and former executive Brijesh Khergamker in a US federal court. Mphasis alleges Coforge hired...
07 May, 2026, 08.37 AM IST
Indians are driving most intensive AI applications: Anthropic India MDIndia is a global AI powerhouse, with users driving advanced applications and Claude.ai seeing its second-largest user base here. This surg...
07 May, 2026, 06.00 AM IST
Nasscom reaffirms zero tolerance on harassment amid TCS BPO caseThe Indian technology industry takes misconduct and harassment very seriously. Industry body Nasscom stated this in response to allegations...
15 Apr, 2026, 12.44 AM IST
IT companies take swift, decisive action in harassment cases: NasscomThis follows Tata Consultancy Services coming under scrutiny following serious allegations of sexual harassment, religious misconduct, and ...
15 Apr, 2026, 12.39 AM IST
Deepinder Goyal claims Temple outperforms screenless wrist tracker in heart rate trackingA study conducted during a badminton match tested three devices — the Eternal founder’s startup Temple's head-mounted heart rate (HR) track...
14 Apr, 2026, 11.46 AM IST
AI as an enabler, not a replacement: Skill readiness in the next phase of India's BPM industryAt a recent webinar hosted by Economictimes.com and Nasscom, industry leaders shared their insights on the future of India’s BPM sector. Re...
19 Mar, 2025, 08.29 PM IST
Tech to change job landscape in BPM industry over 3 years: Nasscom-Indeed reportEmerging roles in the BPM industry — which generated $48.8 billion in revenue as of FY2024 — include data scientist analyst and AI strategy...
24 Oct, 2024, 07.40 PM IST
ETtech in-depth: how AI is transforming India's BPM industryDoes Gen AI signal the end of the road for India’s flagship business process management industry (BPM) industry? Experts say the sector is ...
04 Aug, 2024, 04.08 PM IST
Indian BPM industry witnessed a growth of 14% in FY22, accounts for 40% global sourcing spend: NASSCOMThe highest concentration of Global 2000 enterprises is currently using and evaluating India as a delivery location for BPM services. Over ...
13 Oct, 2022, 06.29 PM IST
Digital to open up opportunities for enhanced customer experience offerings through BPM: NasscomThe BPM industry expects to tap into a large chunk of the $90 billion global customer experience (CX) opportunity.
08 May, 2022, 06.00 AM IST
IT-BPM industry to add 3.75 lakh jobs in FY22: ReportWith increased investments in the sector and rapid adoption of technology by enterprises in the country, the IT BPM industry is on a positi...
08 Dec, 2021, 05.25 PM IST
Contraction in domestic revenue growth softened IT-BPM sector growth in FY19: SurveyOf the total $135.5 billion of exports of the IT-BPM sector in 2018-19, IT services accounted for 55%, and BPM and software products & engi...
31 Jan, 2020, 05.05 PM IST
Domestic business process management market may grow 21%: NasscomThe Indian BPM market is expected to record revenue of Rs 23,500 crore in 2015-16, with the third party BPM industry employing 2,40,000 peo...
15 Apr, 2016, 01.22 AM IST
BPM industry could double revenue growth to $42-50 billion by 2020: Nasscom Prez R ChandrashekharThe BPM industry has potential to double its revenue growth to $42-50 billion and employ 2 million people by 2020, Nasscom President R Chan...
17 Sep, 2014, 09.45 PM IST
Indian BPM industry to touch $50 billion by 2020: Keshav R Murugesh, Chairman, Nasscom BPM Council"Data around the election this time by various research agencies and leading publications states that 65 per cent of India's population is ...
11 May, 2014, 03.22 PM IST
Business process management to touch $50 billion by 2020Business process management which is fast evolving as major industry growing at 12 per cent annually is set to touch $50 billion by 2020 fr...
09 Feb, 2014, 12.54 PM IST