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BPM INDUSTRY
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- Global Markets: European shares edge higher with banks in the lead; the Middle East in focusEuropean markets saw a rise on Tuesday. Banking stocks led the gains, with Italian lenders drawing attention. Tech stocks stabilized after ...
- Swiggy CEO on quick commerce space; India’s data centre surgeIn an interview, Swiggy group CEO Sriharsha Majety explained the outlook for the quick commerce industry and the shareholder vote hurdle, a...
- A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
- Mphasis sues Coforge, former execs over trade secrets, client dataBengaluru-based Mphasis has sued rival Coforge and former executive Brijesh Khergamker in a US federal court. Mphasis alleges Coforge hired...
- Indians are driving most intensive AI applications: Anthropic India MDIndia is a global AI powerhouse, with users driving advanced applications and Claude.ai seeing its second-largest user base here. This surg...
- Nasscom reaffirms zero tolerance on harassment amid TCS BPO caseThe Indian technology industry takes misconduct and harassment very seriously. Industry body Nasscom stated this in response to allegations...
- IT companies take swift, decisive action in harassment cases: NasscomThis follows Tata Consultancy Services coming under scrutiny following serious allegations of sexual harassment, religious misconduct, and ...
- Deepinder Goyal claims Temple outperforms screenless wrist tracker in heart rate trackingA study conducted during a badminton match tested three devices — the Eternal founder’s startup Temple's head-mounted heart rate (HR) track...
- AI as an enabler, not a replacement: Skill readiness in the next phase of India's BPM industryAt a recent webinar hosted by Economictimes.com and Nasscom, industry leaders shared their insights on the future of India’s BPM sector. Re...
- Tech to change job landscape in BPM industry over 3 years: Nasscom-Indeed reportEmerging roles in the BPM industry — which generated $48.8 billion in revenue as of FY2024 — include data scientist analyst and AI strategy...
- ETtech in-depth: how AI is transforming India's BPM industryDoes Gen AI signal the end of the road for India’s flagship business process management industry (BPM) industry? Experts say the sector is ...
- Indian BPM industry witnessed a growth of 14% in FY22, accounts for 40% global sourcing spend: NASSCOMThe highest concentration of Global 2000 enterprises is currently using and evaluating India as a delivery location for BPM services. Over ...
- Digital to open up opportunities for enhanced customer experience offerings through BPM: NasscomThe BPM industry expects to tap into a large chunk of the $90 billion global customer experience (CX) opportunity.
- IT-BPM industry to add 3.75 lakh jobs in FY22: ReportWith increased investments in the sector and rapid adoption of technology by enterprises in the country, the IT BPM industry is on a positi...
- Contraction in domestic revenue growth softened IT-BPM sector growth in FY19: SurveyOf the total $135.5 billion of exports of the IT-BPM sector in 2018-19, IT services accounted for 55%, and BPM and software products & engi...
- Domestic business process management market may grow 21%: NasscomThe Indian BPM market is expected to record revenue of Rs 23,500 crore in 2015-16, with the third party BPM industry employing 2,40,000 peo...
- BPM industry could double revenue growth to $42-50 billion by 2020: Nasscom Prez R ChandrashekharThe BPM industry has potential to double its revenue growth to $42-50 billion and employ 2 million people by 2020, Nasscom President R Chan...
- Indian BPM industry to touch $50 billion by 2020: Keshav R Murugesh, Chairman, Nasscom BPM Council"Data around the election this time by various research agencies and leading publications states that 65 per cent of India's population is ...
- Business process management to touch $50 billion by 2020Business process management which is fast evolving as major industry growing at 12 per cent annually is set to touch $50 billion by 2020 fr...
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