ET Most Innovative AI Product Awards 2026 recognises impactful AI solutions. Marketing & Customer Engagement highlight data-driven strategi...

AI-driven business automation platforms are increasingly focusing on India as a key growth market, driven by rising digital adoption among ...

Citizen development and AI-driven “vibe coding” are reshaping how software is built inside organisations, shifting creation power from IT t...

With this, Slackbot can now summarise meetings, trigger follow-up actions, and operate independently with minimal input. The integration po...

Zoho has introduced a major update to its note-taking application, Zoho Notebook, adding advanced artificial intelligence (AI) features und...

The acquisition marks a major milestone for Conversive, positioning it as the first omnichannel and multimodal engagement platform, the Pun...

Salesforce is slowly emerging as an all-important stock in the field of technology, and is also showing a massive growth over the past year...

AI Agents are changing the way businesses manage their processes, especially in CRM. They can independently handle tasks such as lead gener...

More than 500 employees of the AI startup, including chief technology officer Mira Murati and chief scientist and cofounder Ilya Sutskever,...

Artificial intelligence is a transformative force with the capacity to revolutionise customer service and enhance operational efficiency.

Following the acquisition, Airkit.ai will become a subsidiary of Service Cloud and will be led by Adam Evans, Co-Founder and CTO of Airkit....

The Email amplifAIer will serve as a one-stop solution to manage all email communication of contact centers for enhanced customer service. ...

Slack GPT will deliver the ability to use generative AI app integrations, different language models, and the power to tap into secure custom...

Through an AI chatbot integrated with a CRM, enterprises can proactively engage with customers worldwide without limitations of language or...

During 2020, the company unveiled Freshworks CRM, a single solution that unifies the customer journey with out-of-the-box capabilities and ...

Recently, EY in India also acquired user experience design compnay, Fortune Cookie UX Design.

Most features are available immediately on the Enterprise and Ultimate editions of Zoho CRM, while some features are being rolled out to cu...