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AI POWERED CRM
Born out of microfinance, Bandhan Bank now bets big on AI and digital bankingAs Bandhan Bank accelerates its transition from a microfinance-led institution into a universal bank, Executive Director & COO Ratan Kumar ...- Salesforce India employees expand to 17,000Salesforce has grown its India workforce to over 17,000 employees. The company's revenue has surged by more than 47 percent, reaching USD 1...
- An old legacy lights up: AI takes on decades of tech debtHelping enterprises unshackle billions of lines of legacy code they are buried under unlocks opportunities for Indian IT. But firms, especi...
- How AI Is changing marketing from guessing to precise, measurable outcomesET Most Innovative AI Product Awards 2026 recognises impactful AI solutions. Marketing & Customer Engagement highlight data-driven strategi...
- AI-led small and medium business platforms see growth push; BusinessBay.io says India emerges key market for digital business toolsAI-driven business automation platforms are increasingly focusing on India as a key growth market, driven by rising digital adoption among ...
- From users to builders: How AI and low-code are rewriting who builds softwareCitizen development and AI-driven “vibe coding” are reshaping how software is built inside organisations, shifting creation power from IT t...
- Slack upgrades Slackbot with 30 new features; embeds Salesforce CRMWith this, Slackbot can now summarise meetings, trigger follow-up actions, and operate independently with minimal input. The integration po...
- Zoho Notebook introduces advanced AI features for students and businessesZoho has introduced a major update to its note-taking application, Zoho Notebook, adding advanced artificial intelligence (AI) features und...
- Conversive acquires VoxGenie to offer multimodal Voice AI engagementThe acquisition marks a major milestone for Conversive, positioning it as the first omnichannel and multimodal engagement platform, the Pun...
- This AI stock that is up 7900% since its IPO and has a $1 trillion opportunity led by a tech visionary; which company is it and should you investSalesforce is slowly emerging as an all-important stock in the field of technology, and is also showing a massive growth over the past year...
- AI Agents: The next frontier in CRM and business automationAI Agents are changing the way businesses manage their processes, especially in CRM. They can independently handle tasks such as lead gener...
- Salesforce CEO offers jobs to any OpenAI researcher who has quitMore than 500 employees of the AI startup, including chief technology officer Mira Murati and chief scientist and cofounder Ilya Sutskever,...
- How AI can help improve your services and customer relationshipArtificial intelligence is a transformative force with the capacity to revolutionise customer service and enhance operational efficiency.
- Salesforce to acquire AI customer service startup Airkit.aiFollowing the acquisition, Airkit.ai will become a subsidiary of Service Cloud and will be led by Adam Evans, Co-Founder and CTO of Airkit....
- Tech Mahindra, Google join hands to launch GenAI powered Email 'amplifAIer'The Email amplifAIer will serve as a one-stop solution to manage all email communication of contact centers for enhanced customer service. ...
- Salesforce announces conversational AI assistant Slack GPTSlack GPT will deliver the ability to use generative AI app integrations, different language models, and the power to tap into secure custom...
- How an intelligent CRM system can help businesses formulate a winning customer support strategyThrough an AI chatbot integrated with a CRM, enterprises can proactively engage with customers worldwide without limitations of language or...
- Freshworks surpasses $300 million in ARR, grows business by 40%During 2020, the company unveiled Freshworks CRM, a single solution that unifies the customer journey with out-of-the-box capabilities and ...
- EY in India acquires CRM solutions company, C CentricRecently, EY in India also acquired user experience design compnay, Fortune Cookie UX Design.
- Zoho CRM introduces first conversational AI for sales teams Zia VoiceMost features are available immediately on the Enterprise and Ultimate editions of Zoho CRM, while some features are being rolled out to cu...
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