Bengaluru-based Mphasis has sued rival Coforge and former executive Brijesh Khergamker in a US federal court. Mphasis alleges Coforge hired...

India is a global AI powerhouse, with users driving advanced applications and Claude.ai seeing its second-largest user base here. This surg...

This move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...

Office vacancy in India's top cities has reached its lowest point since the pandemic. This is due to companies returning to offices and Glo...

Indian IT firms are increasing job cuts in the US, with layoffs expected to accelerate due to AI's growing influence and slowing deal-makin...

Iran War: Geopolitical tensions, especially in West Asia, are poised to significantly impact India's financial services. EY's analysis reve...

1Point1 Solutions is set to acquire Costa Rica-based Netcom Business Contact Center for approximately ₹300 crore by March 2026. This strate...

At a recent webinar hosted by Economictimes.com and Nasscom, industry leaders shared their insights on the future of India’s BPM sector. Re...

WNS Holdings acquires US-based Kipi.ai to enhance its AI and analytics capabilities on the Snowflake platform. The deal, with undisclosed f...

BPM firms must embrace AI for growth, warns WNS CEO Keshav Murugesh. AI unlocks cost savings and market expansion, with 75% untapped opport...

Top BPM firms like Genpact, EXL, and WNS are integrating AI agents for end-to-end workflow automation. While AI reduces traditional jobs, i...

Emerging roles in the BPM industry — which generated $48.8 billion in revenue as of FY2024 — include data scientist analyst and AI strategy...

BPM organisations are urged to adopt technological advancements, particularly AI, and focus on specialised skills to address complex challe...

Does Gen AI signal the end of the road for India’s flagship business process management industry (BPM) industry? Experts say the sector is ...

The Mumbai-headquartered firm is witnessing clients veering towards a mild recession in the marketplace where strong demand trends for the ...

NASSCOM also projected that digital streams would account for 60-70 per cent of the BPM service providers' revenue by 2025.

Artificial Intelligence to help IT-BPM players penetrate heart of the business processes via BPaaS & domain-led solutions