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AI IN BPM
Global Markets: European shares edge higher with banks in the lead; the Middle East in focusEuropean markets saw a rise on Tuesday. Banking stocks led the gains, with Italian lenders drawing attention. Tech stocks stabilized after ...- Swiggy CEO on quick commerce space; India’s data centre surgeIn an interview, Swiggy group CEO Sriharsha Majety explained the outlook for the quick commerce industry and the shareholder vote hurdle, a...
- A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
- Mphasis sues Coforge, former execs over trade secrets, client dataBengaluru-based Mphasis has sued rival Coforge and former executive Brijesh Khergamker in a US federal court. Mphasis alleges Coforge hired...
- Indians are driving most intensive AI applications: Anthropic India MDIndia is a global AI powerhouse, with users driving advanced applications and Claude.ai seeing its second-largest user base here. This surg...
- Vertex Group acquires $4M digital CX businessThis move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...
- India’s office vacancy drops to 13.85% in Q4FY26, lowest since pandemic amid strong leasing demandOffice vacancy in India's top cities has reached its lowest point since the pandemic. This is due to companies returning to offices and Glo...
- AI drives Indian IT companies to cut US jobsIndian IT firms are increasing job cuts in the US, with layoffs expected to accelerate due to AI's growing influence and slowing deal-makin...
- West Asia conflict may trigger layered stress on margins, liquidity in India's financial sector: EYIran War: Geopolitical tensions, especially in West Asia, are poised to significantly impact India's financial services. EY's analysis reve...
- 1Point1 Solutions to acquire Costa Rica BPM firm Netcom1Point1 Solutions is set to acquire Costa Rica-based Netcom Business Contact Center for approximately ₹300 crore by March 2026. This strate...
- AI as an enabler, not a replacement: Skill readiness in the next phase of India's BPM industryAt a recent webinar hosted by Economictimes.com and Nasscom, industry leaders shared their insights on the future of India’s BPM sector. Re...
- BPM company WNS acquires US firm Kipi.ai to boost AI servicesWNS Holdings acquires US-based Kipi.ai to enhance its AI and analytics capabilities on the Snowflake platform. The deal, with undisclosed f...
- AI unlocks market opportunities for BPMs: WNSBPM firms must embrace AI for growth, warns WNS CEO Keshav Murugesh. AI unlocks cost savings and market expansion, with 75% untapped opport...
- Major BPMs pivot to agentic AI to raise automation efficiencyTop BPM firms like Genpact, EXL, and WNS are integrating AI agents for end-to-end workflow automation. While AI reduces traditional jobs, i...
- Tech to change job landscape in BPM industry over 3 years: Nasscom-Indeed reportEmerging roles in the BPM industry — which generated $48.8 billion in revenue as of FY2024 — include data scientist analyst and AI strategy...
- Indian BPM companies must rethink approach to talent, prioritise right skills: ReportBPM organisations are urged to adopt technological advancements, particularly AI, and focus on specialised skills to address complex challe...
- ETtech in-depth: how AI is transforming India's BPM industryDoes Gen AI signal the end of the road for India’s flagship business process management industry (BPM) industry? Experts say the sector is ...
- Indian BPM could gain from a mild slump: WNS CEO Keshav MurugeshThe Mumbai-headquartered firm is witnessing clients veering towards a mild recession in the marketplace where strong demand trends for the ...
- Nasscom pegs BPM income at $55 bn by 2025NASSCOM also projected that digital streams would account for 60-70 per cent of the BPM service providers' revenue by 2025.
- New gold rush: $100 billion Artificial Intelligence wave awaits tech companiesArtificial Intelligence to help IT-BPM players penetrate heart of the business processes via BPaaS & domain-led solutions
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