1Point1 Solutions to acquire Costa Rica BPM firm Netcom

Mumbai: 1Point1 Solutions (1Point1), a provider of AI-driven business process management (BPM) solutions, has entered into a definitive share purchase agreement (SPA) to acquire Netcom Business Contact Center S.A., a Costa Rica-based BPM company, officials familiar with the development told ET.

The acquisition is expected to be completed on or before March 31, 2026, and is valued around ₹300 crore. The transaction will result in 1Point1 acquiring 100% ownership of Netcom. The financial consideration includes an upfront payment of $25.41 million (₹228 crore) and an estimated earn-out of $8.25 million (₹74 crore), subject to post-closing adjustments linked to earnings before interest, taxes, depreciation, and amortisation (Ebitda) performance and excess working capital, sources said. Additional transaction-related costs are estimated at around $1 million.

The company declined to comment on the acquisition.


Sources added that the deal is expected to nearly double 1Point1's FY27 topline and deepen its domain expertise in banking and financial services through an AI-first, human-intelligence-led customer experience (CX) and BPM model. The acquisition will also extend 1Point1's AI-first customer experience and BPM capabilities into North, Central and Latin America.

Netcom's operations across Costa Rica, Colombia and Panama will strengthen 1Point1's global delivery network, enhancing resilience, responsiveness and regulatory compliance for clients operating in highly regulated CX environments.

Post-acquisition, 1Point1 plans to progressively deploy its GenAI-enabled platforms across Netcom's delivery centres to improve process efficiency, quality assurance and compliance. Despite continued investments in technology, talent and potential future acquisitions, the company expects to maintain Ebitda margins in the range of 25-30%.