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AI COMPLAINT REDRESSAL
Telcos to face up to Rs 20 lakh fine per quarter per circle for complaint redressal lapsesTelecom Regulatory Authority of India has introduced new rules for telecom operators and internet providers to enhance complaint redressal....- Who guards India’s digital gatekeepers?India has built effective digital systems that facilitate money transfer and identity verification across its diverse population. However, ...
- India is addressing Wall Street’s favourite ‘elephant’ in the room to its own advantageThe Indian government has identified 762 potential applications of artificial intelligence across 62 ministries and departments, spanning f...
- Anthropic IPO rocks Indian IT; Why Walmart is in no hurry to list FlipkartAnthropic’s US IPO filing sent Indian IT stocks lower on Tuesday. This and more in today’s ETtech Top 5.
- ‘France’s protests increased polarisation — and helped the far-right’Recent protests in France erupted from student frustrations surrounding educational systems and inadequate school environments. As the move...
- Train passengers take note: 5 superfast trains, including 2 Vande Bharat Express services, get AI-based cleaning checks & a 2-hour complaint resolution targetNortheast Frontier Railway (NFR) has introduced technology-driven on-board services in five superfast trains to improve cleanliness, hygien...
- Trai tightens anti-spam rules, brings AI-based detection, automated calls under frameworkIndia's telecom regulator has strengthened anti-spam rules significantly. New regulations now include AI detection for suspected spam numbe...
- Coforge row deepens; MDR on UPI coming soonCoforge’s boardroom brouhaha has taken a new turn days after chairman Om Prakash Bhatt’s resignation. This and more in today’s ETtech Top 5.
- FMCG, Retail, Food industry must improve consumer grievance redressal system: Consumer Affairs SecyConsumer Affairs Secretary Nidhi Khare urged FMCG, food and retail companies to improve grievance redressal as consumer complaints have ris...
- Complaints on quality of seeds, fertilisers and pesticides to be probed, resolved in 7 days: BharaneMaharashtra's agriculture minister announced revamped taluka committees for faster complaint resolution. These committees will now investig...
- AI to fake cleanups, GPS app to skip work: Gurugram civic body officials fired for using AI-edited photos to show garbage complaint was resolved; MCG says waste was still lying at the siteGurugram Municipal Corporation has fired an assistant sanitation inspector for using AI to fake the resolution of a garbage dumping complai...
- AI adoption improving public service delivery and governance: ReportArtificial intelligence is playing an increasingly important role in strengthening governance and public service delivery across India, hig...
- Govt proposes consumer law reforms to speed up case resolution, cut backlogNew Delhi is set to reform the Consumer Protection Act. The government plans to use artificial intelligence and digital platforms to speed ...
- NRIs turn to digital platform for consumer justice; Shanghai woman fights property case from abroadThe e-Jagriti platform is enabling 56 non-resident Indians, including one from Shanghai, to resolve consumer complaints in India remotely. ...
- To check habitual complainants, govt caps number of grievances to be filed on online systemThe Centre has imposed restrictions on the number of grievances an individual can file on the CPGRAMS platform each month to manage repetit...
- India partners with Meta on digital consumer protection initiativeThe Ministry of Consumer Affairs and Meta have launched the 'Be an Empowered Consumer' campaign to enhance digital literacy and protection ...
- Ministry of Consumer Affairs & Gupshup introduce virtual assistantThe Ministry of Consumer Affairs has partnered with Gupshup to launch Jagriti, a web-based AI virtual assistant, simplifying the filing and...
- Centre cuts public grievances redressal time to 21 daysThe Centre has reduced the redressal time for public grievances raised on a dedicated portal to 21 days from 30 days. The government has is...
- AI increases cybersecurity challenges manifold for financial institutions: RBI Guv DasGovernor Shaktikanta Das addressed the Annual Conference of RBI Ombudsman, emphasizing the importance of data analysis, cybersecurity, frau...
- Rajnath launches AI-powered grievance management applicationBased on the meaning of the complaint, it can categorise them even when key words normally used for such searches are not present in the co...
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