New credit card rules: HDFC Bank, Axis Bank, other banks customers cannot make credit card bill payments using PhonePe, Paytm

As of July 1, customers with credit cards from major banks like HDFC Bank and Axis Bank will no longer have the option to use third-party applications such as PhonePe, Amazon Pay, and Paytm to settle their credit card bills.

This change is due to the lack of integration of these apps with the Bharat Bill Payment System (BBPS) managed by the National Payments Corporation of India (NPCI). This means that customers will need to make their credit card bill payments through alternative channels or directly through the banks' own platforms.

Major credit card rule changes of big banks that will come into effect in July: SBI Card, HDFC Bank, ICICI Bank, Citibank


The Reserve Bank of India (RBI) has mandated that all credit card payments be routed through the Bharat Bill Pay System from July 1, 2024. This will significantly impact credit card bill payments that are processed in India. Fintech businesses like PhonePe, and BillDesk are among those bracing for substantial disruption.

The Economic Times stated in a June 2024 news report that HDFC Bank, which has 20 million credit cards, and Axis Bank, which has 14 million, have not yet enabled the Bharat Bill Payment System (BBPS).

Industry insiders told ET that the fintechs are concerned about a significant decline in transaction volumes.

Credit cardholders have three options for paying their monthly bills: auto-debit requirements, netbanking (NEFT or IMPS), and third-party applications. The third-party application process will end on June 30; in the meantime, the first two modes of operation will continue.

List of banks that are live on the Bharat Bill Payments under the category credit card, as per the BBPS website on July 3, 2024:

• AU Small Finance Bank
• Bank of Baroda
• Canara Bank
• Federal Bank
• ICICI Bank
• IDBI Bank
• IndusInd Bank
• Kotak Mahindra Bank
• Punjab National Bank
• Saraswat Bank

List of banks still working on integration/in progress:

• Axis Bank
• HDFC Bank
• IDFC First Bank
• Indian Bank
• Indian Overseas Bank
• YES Bank

What is the BBPS payment system?
Bharat Bill Payment System (BBPS) is a RBI mandated system which offers integrated and interoperable bill payment services to customers across geographies with certainty, reliability and safety of transactions.

Important FAQs, as per the Paytm app's credit card payments page:
Important: From 1st July 2024, credit card bill payment will be supported only for the banks registered on Bharat Bill Pay.

Which all credit cards Bill Payments do you support

Effective July 1, 2024, we will be supporting credit card bill payments only for the banks registered on Bharat Bill Payments System (BBPS). Currently, following banks are live – SBI, Union Bank AU Small Finance Bank, Bank of Baroda, Canara Bank, Federal Bank, ICICI Bank, IDBI Bank, IndusInd Bank, Kotak Mahindra Bank, Punjab National Bank, Saraswat Bank.

Will I be able to make payment for my credit card issued by a bank not registered on BBPS?

We will not be able to accept credit card bill payments for banks not registered on BBPS. We will update you as soon as bank goes live on BBPS.

What will happen to my previous payment for a credit card issued by a bank not registered with BBPS?

Transactions of non BBPS banks which are in progress will be fulfilled. Status is normally updated within 48 hours. Please reach out to our customer care for any concerns.

What’s the status of my refund/cashback pending on my previous credit card bill payment transaction?
Refund/Cashback from previous orders will be processed as per standard TAT.