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ZOMATO CUSTOMER SUPPORT
Talent twist: Silicon Valley's India story takes an unexpected turnThe prospective appointment of Kunal Shah to a leadership position at WhatsApp exemplifies an emerging pattern: Indian founders are increas...- 'Hard work isn't always the answer': Teacher earned less than Rs 10,000 a month. Then she turned her talent into business & now makes over Rs 1 lakh every monthCloud kitchen success story: A teacher from Varanasi transformed her Rs 9,000-a-month tuition income into a thriving cloud kitchen business...
- Delivery platforms deploy cooling cover as orders heat upPeople confined to indoors are increasingly turning to online platforms for purchases spanning daily essentials to cooling products and con...
- Dara Khosrowshahi on Uber’s India bets, AI & jobs; Nvidia’s Simplismart betHappy Monday! Uber CEO Dara Khosrowshahi sat down with ET to discuss the company’s ambitions in (and for) India, among other things. This a...
- ET at Apple’s Bengaluru developer showcase: The apps headed to WWDC 2026Indian developers are showcasing innovative apps for the Apple ecosystem. These apps focus on personal experiences, design, and AI. Develop...
- Swiggy, Eternal shares tumble up to 30% in 2026 so far. Time to buy or better to wait?Swiggy and Eternal shares have plunged up to 30% this year, prompting questions about investment timing. While Eternal shows long-term gain...
- Eternal shares rally over 4% after strong Q4 results. What CLSA, Goldman Sachs, 4 others are sayingEternal's shares surged after reporting a 346% YoY net profit jump to Rs 174 crore, driven by a 196% revenue increase. Blinkit's quick comm...
- Heatwave impact: India Inc adopts WFH, safety stepsIndian companies are changing work practices due to severe heatwaves. Businesses are offering flexible hours and work-from-home options. Ou...
- Eternal Q4 revenue, profit surge on Blinkit boostEternal, which runs Zomato and Blinkit, saw its March quarter revenue surge threefold and net profit rise 4.5 times. Quick commerce margins...
- Eternal eyeing $1 billion in adjusted EBITDA by FY29, says Deepinder Goyal in shareholder letterEternal founder Deepinder Goyal says the company reached adjusted EBITDA profitability in FY24 after 16 years and targets $1 billion by FY2...
- Inside AI-led digital storefronts; Lalit Keshre’s big ET Awards winHappy Monday! Digital platforms and brands are building their own AI storefronts. This and more in today’s ETtech Morning Dispatch.
- Heart-breaking. A woman lawyer’s anger over a late burger turned into guilt after learning what her Zomato rider went throughAyushi Doshi shared a Zomato delivery experience that caused her guilt. She was angry about a late McDonald's order. The delivery executive...
- Zomato CEO Deepinder Goyal steps in as human customer support executive after viral post slams its automated systemZomato CEO Deepinder Goyal personally responded to a viral customer complaint on X, stepping into the role of a support agent. The complain...
- Zomato launches AI-backed customer support platform NuggetZomato developed Nugget as an internal tool over the past three years, and it now supports over 15 million interactions per month on its pl...
- Zomato sends customer the wrong dish, assures her she will 'love it'In an unusual event, a Hyderabad student received an incorrect food order from Zomato and was oddly instructed to "please have it" after lo...
- Want faster Zomato, Swiggy deliveries? Bengaluru Reddit user has the 'ultimate' hack. Here's howA Reddit user from Bengaluru has shared a simple hack to speed up food deliveries on Swiggy and Zomato. The post suggests using Cash on Del...
- Instagram’s new sticker to help restaurants with food order discoveryBusinesses can now share Instagram’s new food order sticker on their stories, and people can tap to place their order through the Swiggy an...
- Medikabazaar offers to hire around 200 recently laid-off Zomato employeesZomato had laid off 541 employees across its customer, merchant and delivery partner support teams earlier this month.
- Zomato lays off 540 employees from its customer support teamZomato said these jobs will be automated and those laid off will get severance of two to four months.
- Startups like Snapdeal, Ola, Zomato ramp up customer support hiringWhile Ola is planning to hire 1,000 people for customer operations in the coming quarter, Snapdeal appointed a new customer service head la...
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