Zomato launches AI-backed customer support platform Nugget

Zomato chief executive Deepinder Goyal on Monday unveiled Nugget, an artificial intelligence (AI)-backed customer support platform, which powers its food delivery business, quick commerce vertical Blinkit and Hyperpure.

"Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation," said Goyal in a post on X.



The company developed Nugget as an internal tool over the past three years, and it now supports over 15 million interactions per month on its platforms. "We’re now opening it up to businesses worldwide—90% of companies who’ve seen Nugget have signed up," he added.

This is the first product from Zomato Labs, the company's incubator for in-house innovations.

Zomato’s board earlier this month approved a resolution to change the name of the food and grocery delivery firm to Eternal Ltd. Eternal will house the company’s four businesses – food delivery platform Zomato, quick commerce firm Blinkit, going-out offerings under District, and business-to-business grocery supply vertical Hyperpure.