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CUSTOMER SUPPORT AUTOMATION
Shopping without searching: The Agentic AI future Amazon, Swiggy and Zepto are building in IndiaAI's influence on online shopping is rapidly growing, with agents now completing tasks like purchases. Major platforms like Amazon, Swiggy,...
ET Most Innovative AI Product Awards 2026: Why the real AI race is happening inside companies, not in front of customersET Most Innovative AI Product Awards 2026 The biggest AI product wins are no longer in customer-facing apps. This is a shift that most peop...
How Agentic AI Is Growing — and how enterprises can make the best of itEnterprise software has spent the last two years shifting from AI that answers to AI that acts. Agentic AI - systems that plan multi-step w...
Tech Mahindra partners with Microsoft to bring AI digital twins to telecom networksTech Mahindra and Microsoft have joined forces to revolutionise telecom network modernisation with an AI-driven 5G network digital twin. Th...
Along came an alien prompt: A day in the life of a software engineerThe role of an IT engineer has been rewritten over the past two years. Against the backdrop of persistent layoff fears, ET speaks to a cros...
Maruti Suzuki picks 5 startups including Sarvam AI for multilingual customer supportMaruti Suzuki is partnering with five innovative startups to boost operational efficiency and customer experience. These collaborations, bo...
Hexaware Technologies shares jump 8% after securing Anthropic authorised reseller status for Amazon BedrockHexaware Technologies shares rose sharply on Monday after the IT services company became an Anthropic Authorised Reseller for Amazon Bedroc...
SMEs need logistics partners, not just carriers: TransLink’s Vaibhav SalviWith global trade becoming increasingly complex, international logistics providers are evolving from parcel movers to end-to-end solution p...
AI hasn't changed marketing's role, only how it delivers: Publicis Sapient CMOArtificial intelligence is revolutionizing marketing, but core responsibilities like driving growth and building customer relationships rem...
Govt to launch affordable cloud-based hospital management system for small clinics on Jun 29A new, affordable cloud-based Hospital Management Information System, e-Sushrut clinic, is set to launch for small healthcare facilities. D...
Supplier gaps, invoice compliance, credit access continue to hit 5 in 10 MSMEs: SurveyMSMEs are embracing digital procurement for better pricing and efficiency, yet face persistent hurdles in supplier management and payments.
ET Most Innovative AI Product Awards 2026 spotlight enterprise AI solutions redefining business performanceAs enterprises scale AI adoption, innovation is moving beyond customer-facing applications. From finance, operations, tax, and legal functi...
HDFC Life reports 12 per cent premium growth in FY26, retail protection business rises 43 per centHDFC Life Insurance reported a robust 12% year-on-year growth in total premium for FY26, with its retail protection business soaring by 43%...
Marketing platform JustAI raises $17 million led by Base10AI marketing platform JustAI has secured over $17 million in Series A funding, led by Base10, with participation from Y Combinator and Peak...
‘Thriving digital ecosystem and AI adoption bringing MNCs here’: Databricks cofounderDatabricks is significantly boosting its presence in India, recognising it as a key market for growth and revenue. This expansion is fueled...
UPI, Aadhaar banking drive 61% of MSME transactions; AI adoption rises: ReportA significant majority of retailers now feel more confident using digital platforms for daily operations, leading to increased digital paym...
D2C brands turn to WhatsApp to win new customersWhatsApp is increasingly becoming a customer acquisition channel for India’s D2C brands rather than just a platform for customer support an...