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DeepSeek signals Indian startups’ deep AI diveAs the battle between OpenAI and DeepSeek escalates, some Indian start-ups have started integrating DeepSeek with offerings. But the tide t...
SaaS-focused agentic AI platform Pulse raises $1.4 million from Endiya Partners, othersThe funds will be used to bolster the company’s core team, develop the platform further and advance its purpose-built LLMs and AI agentic c...
Startups see their AI bills shrink as global LLM price war escalatesOverall, the price of API access to closed models has come down by 65%-90% over the last 12 months, which is helping startups like InVideo,...
Generative AI making customer support conversations more human, leading to wider adoptionArtificial intelligence-powered customer care platforms like Exotel, Freshworks, Gupshup, Corover.ai, and Yellow.ai are revolutionizing cus...
OpenAI spat highlights perils of leaning on a single GenAI toolThe dependence on OpenAI explains why founders hugely invested in businesses dependent on OpenAI’s tech were extremely concerned.
With ChatGPT Vision, internet opens its AIs to a new worldStartup founders, product designers and tech geeks from Silicon Valley to Bengaluru bowled over by new feature
Responsible innovation, reskilling needed as tech companies embrace generative AI: industry expertsCompanies are betting big on Gen AI. HCL and Wipro announced Gen AI labs, with Wipro pledging $1 billion for developing AI solutions.
Namma Metro Rail launches QR ticketing service on WhatsAppThe corporation said its WhatsApp chatbot is available in English and Kannada for all commuters of 'Namma Metro'. To use the service, commu...
SaaS startup Rocketlane bets on customer onboarding segmentGanesan, who sold his in-app chat business Konotor to Freshworks, launched Rocketlane in the middle of the pandemic. The startup raised $18...
Video platform Dyte raises $11.6 million in funding led by Unbound, Sequoia’s SurgeThe new funds will be used to expand the startup's product and technical teams, with an emphasis on foreign hires.
Tech Mahindra partners with Yellow.ai to bolster enterprise customer experiences with conversational AIAs part of the partnership, Tech Mahindra and Yellow.ai will work towards developing next-gen conversational-AI solutions to elevate omnich...
A business case for the Human-AI nexus in Contact Centres
Brands leveraging Instagram messaging across customer funnel, developer eco system leveraging messenger API feature immensely : InstagramMessenger API for Instagram was launched in June last year. As per the company, it supports the growing needs of businesses to manage Insta...
SaaS startup Rocketlane raises $18 million in funding led by 8VCThe funding will be used to expand product offerings, accelerate marketing, and grow the Rocketlane team.
Contact Centre Automation: The Winning Strategy for 2022
Chatbot providers upbeat on WhatsApp's ecommerce potentialAfter JioMart said its customers could now fill their shopping baskets within WhatsApp and pay either via JioMart or in cash when receiving...
Harnessing the Potential of Voice AI in BFSI and Contact Centres
Yellow.ai sees massive surge in clients through Covid-19 periodOver the last 18 months, Yellow.ai has seen its customer base grow from 100 to about 900, with about 60% of it based in India, CEO Raghu Ra...
yellow.ai raises $78.15 million in Series C roundyellow.ai provides an NLP engine and platform that allows enterprises to build chat bots and voice bots in over 100 languages to automate c...
Yellow Messenger rebrands to yellow.ai; launches voice botsThe company can now automate customer experience across over 100 languages through its enterprise chat and voice bots, across over 35 chann...