AI is reshaping online dating, with many users now relying on tools to craft bios, messages and even real-time conversations, often creatin...

While automation of call centres saw the first wave of AI adoption in the highly regulated sector, more applications are getting powered by...

Arrowhead has raised $3 million in a funding round led by the early-stage venture capital firm Stellaris Venture Partners. The round also s...

AI-powered voice assistants are transforming customer interactions across India, handling queries in multiple languages with unprecedented ...

Ajay Agarwal, Ronnie Screwvala, and Sandeep Singhal participated in the funding round. The fresh funds will be used by the company for its ...

With agentic AI, banks can solve a large part of their customers' basic queries by software, instead of dedicating teams with human agents....

The voice bot, rolled out last month, handles about 60,000 calls per day. It has slashed the cost per call by 75%, halved the average handl...

Digital payments major PhonePe has reported a 74% jump in revenue for FY24. This and more in today’s ETtech Top 5.

India has tried to keep pace with the global artificial intelligence frenzy in the nearly two years since ChatGPT launched, but chatbots ha...

Over the next few years, we can expect to see a shift from live-agent assisted voice to AI-driven voice responses on IVRs in customer suppo...

Retail banking is becoming increasingly competitive due to many existing banks and new, unorthodox players that have entered the market, su...

The company can now automate customer experience across over 100 languages through its enterprise chat and voice bots, across over 35 chann...

Top Indian banks say they are on the cusp of automated future with advancements in artificial intelligence.

Keya uses automatic speech recognition, natural language understanding and text-to-speech technology to help customers navigate smoothly an...

Software research labs across the globe are locked in a race to create bots that are brainier than the rest - and mimic human beings the cl...