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VOICE BOTS IN BANKING
Keyboards losing ground fast as voice AI takes rootEngineers and founders are ditching keyboards for AI voice commands as speed and convenience reshape workflows. Swathi Moorthy decodes the ...- How Artificial Intelligence is Reshaping Cryptocurrency Security and Fraud PreventionSophisticated AI-powered fraud is escalating, with global digital asset fraud surging 30% in 2025. Binance is combating this by deploying p...
- Banks not getting expected benefits from AI due to outdated systems: McKinseyWhile banks are championing artificial intelligence with hefty investments, the anticipated benefits are falling short. According to a McKi...
- Dating in the time of AI: Are you swiping right on a guy, girl, ChatGPT, or Gemini?AI is reshaping online dating, with many users now relying on tools to craft bios, messages and even real-time conversations, often creatin...
- As banks tap AI for big tasks, local startups get a promptWhile automation of call centres saw the first wave of AI adoption in the highly regulated sector, more applications are getting powered by...
- Voice AI firm Arrowhead raises $3 million in a round led by Stellaris Venture PartnersArrowhead has raised $3 million in a funding round led by the early-stage venture capital firm Stellaris Venture Partners. The round also s...
- Voice AI moves beyond scripts as Indian firms tap multilingual botsAI-powered voice assistants are transforming customer interactions across India, handling queries in multiple languages with unprecedented ...
- Voice AI startup Navana AI raises Rs 7 crore in round led by Antler IndiaAjay Agarwal, Ronnie Screwvala, and Sandeep Singhal participated in the funding round. The fresh funds will be used by the company for its ...
- Startups chase finserv companies seeking GenAI customer support use casesWith agentic AI, banks can solve a large part of their customers' basic queries by software, instead of dedicating teams with human agents....
- Meesho launches GenAI-powered voice bot to provide 24x7 customer supportThe voice bot, rolled out last month, handles about 60,000 calls per day. It has slashed the cost per call by 75%, halved the average handl...
- PhonePe revenue bump; NPCI’s Bhim makeoverDigital payments major PhonePe has reported a 74% jump in revenue for FY24. This and more in today’s ETtech Top 5.
- Cheap AI voice bots are taking off with businesses in IndiaIndia has tried to keep pace with the global artificial intelligence frenzy in the nearly two years since ChatGPT launched, but chatbots ha...
- Backed by tech, consumer interaction with brands and purchases will see significant changes in 2023Over the next few years, we can expect to see a shift from live-agent assisted voice to AI-driven voice responses on IVRs in customer suppo...
- Powering the banking landscape using technology: From customer service to fraud detectionRetail banking is becoming increasingly competitive due to many existing banks and new, unorthodox players that have entered the market, su...
- Harnessing the Potential of Voice AI in BFSI and Contact Centres
- Yellow Messenger rebrands to yellow.ai; launches voice botsThe company can now automate customer experience across over 100 languages through its enterprise chat and voice bots, across over 35 chann...
- Lenders bank on bots to improve customer serviceTop Indian banks say they are on the cusp of automated future with advancements in artificial intelligence.
- Kotak Mahindra Bank launches new AI powered voice botKeya uses automatic speech recognition, natural language understanding and text-to-speech technology to help customers navigate smoothly an...
- Evolution of voice assistants in banking - from simple Q&A to personalized advice
- How web chatbots are putting millions of low-level jobs at riskSoftware research labs across the globe are locked in a race to create bots that are brainier than the rest - and mimic human beings the cl...
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