Searched for
TRANSFORM CUSTOMER SERVICE WITH AI
- Companies want AI-powered customer service; EY says they need a bigger resetAdopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to rede...
AvenuesAI Q2 revenue jumps 47% as AI-first fintech transformation gathers momentumAvenuesAI reported a steady set of second-quarter FY27 numbers, with the company continuing to build momentum behind its broader transforma...- Cashfree opens checkout to AI agents, leaves final say with shoppersCashfree has introduced Checkout for Agents, allowing AI agents to assist with online payments. This feature utilises WebMCP technology to ...
- Stop AI from Eroding Your BrandArtificial intelligence is changing how companies operate and how customers experience their brands. New research suggests that companies w...
- AI turns cyber threat into boardroom crisisIn India, State Bank of India disclosed that 375,000 customer records had been leaked on the dark web, while vulnerabilities in eMudhra’s d...
- AI sales startup Nooks secures $500 million in funding for expansionUnlike traditional investors that buy a stake in a company, General Catalyst's commitment involves taking a share of the returns its capita...
- AI deployment accelerating, but enterprises becoming more discerning: Freshworks CEO Dennis WoodsideThe Nasdaq-listed software-as-a-service (SaaS) company reported a 14% year-on-year increase in revenue to $245.4 million for the July-Septe...
- India’s IT sector needs a new talent architectureGrowing demand for AI-related services is challenging providers, as they struggle to generate significant revenue. Companies must redesign ...
- Freshworks crosses $1 billion ARR as enterprise push lifts growthRevenue for the July-September quarter rose to $245.4 million from $215.1 million a year earlier. Net profit stood at $18.3 million, compar...
- Anthropic warns it’s close to self-building AI: Here’s why experts are worriedAnthropic has unveiled fresh financial details for its upcoming IPO, reaffirming its dedication to maintaining human oversight in AI develo...
- Decoded: Will AI agents outlast the hype?Krish Ramineni, founder of AI note-taking company Fireflies.ai, said consumers were experimenting with applications ranging from shopping a...
- Wealthtech firm PowerUp Money raises $10 million led by Flourish VenturesPowerUp Money was founded in 2024 by Jindal, who had previously cofounded Uni Cards. It offers mutual fund advisory services to retail inve...
- ET Product of the Year Awards 2026: Categories recognising products driving market impactThe Economic Times Product of the Year Awards 2026 celebrate cutting-edge innovations that make a substantial difference in the market and ...
- Banks report 10-50% gains in productivity, turnaround time and costs from AI-led initiativesSeveral banks in India have implemented artificial intelligence initiatives that have increased productivity and efficiency significantly. ...
- ET AI Business Transformation Masterclass & Awards: Inside the future of agentic paymentsSynopsis: AI tools are all set to perform tasks that go beyond answering questions or making recommendations. A live demonstration at the E...
- The next AI advantage for India's developers: Turning code into companiesIn India's rapidly growing builder economy, AI is revolutionising software creation, allowing developers to generate code and build prototy...
- Jio & let Jio, India’s crackling telco spaceIndia's Reliance Jio and Bharti Airtel are now among the world's top telecom companies due to significant evolution. The integration of AI ...
- AION-Tech Solutions appoints Nagesh Madastu as Chief Growth OfficerWith a focus on building robust customer relationships and exploring market opportunities across technology sectors, Nagesh brings over 14 ...
- Tech Mahindra, SpaceXSI partner to accelerate AI-powered software engineeringThe company said it will combine its global engineering, enterprise transformation and AI consulting capabilities with SpaceXSI's AI-powere...
- AI in customer service: How businesses are moving from queries to resolutionAI can answer customer queries, retrieve policies and automate routine service tasks. Its greater value emerges when these capabilities wor...
Load More
