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RAILWAY PASSENGER COMPLAINTS
How a Rs 5 dispute ended Indian Railways paying Rs 10,000 as compensationIndian Railways must refund five rupees to a passenger. The railways also have to pay ten thousand rupees in costs. This follows a consumer...- IRCTC new website launch date announced by Ashwini Vaishnaw : Faster ticket booking, tatkal booking status, seat choice feature and moreNew IRCTC Website launch: Indian Railways is set to launch a revamped IRCTC website by July 15, promising a significantly smoother online t...
- Chenab bridge, Vande Bharat Sleeper, 99.6% electrification among Railways' feats in 12 years: GovernmentThe government highlighted significant rail infrastructure achievements over 12 years, including the world's highest Chenab river arch brid...
- IRCTC cracks down on fake accounts, expands AI surveillance in kitchensIRCTC has deactivated millions of suspicious user IDs to combat fraudulent train ticket bookings. This move addresses passenger concerns ab...
- IRCTC sets new records in online ticket booking, blocks 3 crore suspicious IDs in 2025-26IRCTC intensified anti-fraud measures in 2025, deactivating 3.03 crore suspicious user IDs and blocking 13,343 email domains. The corporati...
- Harsh Goenka shares video of Indian Railways staff arriving in just two minutes for coach cleaning, says “it restores faith in system”. Watch hereHarsh Goenka shared a viral video showcasing Indian Railways' 'Clean My Coach' service, which has garnered praise online. The clip shows ho...
- Why Railways had to pay 10 times the ticket price as compensation to 4 passengers travelling: 'Mental, physical & economic harassment...'A consumer court in Bihar has held the Indian Railways responsible for failing to provide confirmed reserved berths to passengers after fou...
- Vande Bharat TTE caught asking Rs 380 to arrange Rs 750 seat for passenger, Railways responds after viral videoA Traveling Ticket Examiner (TTE) with Indian Railways was suspended after a viral video showed him allegedly offering an unofficial discou...
- Women vendors allegedly paint cucumbers green to make them look fresh at Bihar’s Katihar station, watch videoA viral video from Katihar railway station in Bihar shows a woman allegedly applying a green liquid to cucumbers. This has sparked widespre...
- On their toes: Brands step up anti-counterfeit drive as fake products flood marketsCompanies are fighting a rising tide of fake goods. Brands from toothpaste to cigarettes are changing packaging and tightening checks. Coun...
- Summer vacations, industrial slowdown triggers massive passenger rush at Surat's Udhna railway stationUdhna railway station in Surat saw massive crowds of migrant workers on Sunday. Passengers faced heat and lacked facilities while trying to...
- Chaos breaks out at Surat's Udhna Railway Station as passengers complain of long queues, scorching heat & lack of facilitiesChaos erupted at Surat's Udhna Railway Station on Sunday. Passengers struggled in heat and long queues for a Bihar-bound train. Many migran...
- Viral Video: Passenger calls 139 to complain about overcharging Rs 5 for water bottle; Railways orders refund, fines caterer Rs 1 lakhIndian Railways fined a catering service Rs 1 lakh. A passenger was overcharged for a bottle of water on the Pooja SF Express. The passenge...
- Jammu-Delhi Duranto Express passengers looted near Delhi at knifepointAccording to the complaint, some assailants entered the B-3 and B7 coach of the train and looted the passengers by threatening them with kn...
- Jayant Sinha seeks setting up platform to resolve complaints of air passengersThe minister suggested that the model could replicate the railways model — railways have used Twitter to resolve passenger complaints and i...
- Central Railway starts accepting complaints in MarathiIn March this year the Railways had launched a mobile phone app and a portal to provide the commuters with "an effective forum to lodge com...
- Railways to launch 'Clean My Coach' mobile app to get coaches cleanedIn line with Modi government's 'Swachh Bharat' mission, the railways is to launch 'Clean My Coach' mobile app for all long-distance trains.
- Railway Budget proposals: Suresh Prabhu asks for fortnightly monitoring of implementationThe passengers who want to complain or make any suggestions may download the mobile app from the coms.indianrailways.gov.in.
- Consumer forum asks Indian Railways to facilitate passengers"We direct Railway authorities to display in coach, the procedure, the duty of TTE, Railway Police, the telephone number to facilitate publ...
- Railways to launch SMS-based service for hygiene complaintsService will be on select trains to facilitate passengers to contact onboard staff through SMS or phone call for complaints related to clea...
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