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PASSENGER HYGIENE COMPLAINT
IRCTC cracks down on fake accounts, expands AI surveillance in kitchens- Harsh Goenka shares video of Indian Railways staff arriving in just two minutes for coach cleaning, says “it restores faith in system”. Watch here
- IRCTC cracks down on Amul curd row, moves to terminate caterer on Vande Bharat train
- Viral video from train No. 16601 shows catering staff washing used food foil to reuse, IRCTC orders immediate actionIndian Railways catering faced scrutiny after a passenger's social media post. Catering staff were seen washing used casseroles in a coach ...20 Oct, 2025, 11.10 AM IST
- IRCTC received 6,645 complaints related to food quality in 2024-25: Railway Minister Ashwini VaishnawIn 2024-25, Indian Railways received 6,645 complaints about poor food quality, leading to fines in 1,341 cases. The Railway Minister addres...26 Jul, 2025, 07.23 AM IST
- 'Is this world-class?': AAP leader Sanjay Singh’s wife slams IRCTC over ‘papad-like roti, watery dal’ on Tejas ExpressAnita Singh criticised the food quality on Tejas Express. She described the meal as extremely poor. IRCTC responded that food quality is ch...14 Jul, 2025, 06.34 PM IST
- Train blankets will be a lot cleaner and more hygienic now. Here's whyNorthern Railways will now wash blankets every 15 days instead of a month. Blankets will be sterilized with hot naphthalene vapour and UV r...01 Dec, 2024, 12.20 PM IST
- Snuggling in for a long train journey? RTI reveals Indian Railways blankets are washed only once a monthAn RTI response from Indian Railways has disclosed that while bed sheets and pillow covers in AC coaches are washed after every use, blanke...22 Oct, 2024, 09.44 PM IST
- Delhi-Mumbai Rajdhani passenger finds cockroach in meal served on train, shares pictureA passenger travelling on a Rajdhani train was astonished to discover cockroach in a meal served.17 Dec, 2022, 06.20 PM IST
- Over 7,500 complaints from passengers till Oct this year over bad quality food: RailwaysThe Railways has received more than 7,500 complaints from passengers over bad quality of food served on trains and imposed fines of about R...19 Dec, 2018, 05.40 PM IST
- Railways terminates 16 caterers' contracts for poor-quality food, overchargingIn the fiscal year 2017-18, 16 catering contracts were terminated and a penalty of Rs 4.87 crore were imposed for various lapses in caterin...20 Jul, 2018, 08.18 PM IST
- From a lumbering PSU to a smart service provider: How Indian Railways changed the way it serves youThough there's still a lot to be done, railways have managed to shed the image of a state entreprise impervious to change and aloof to its ...29 Jun, 2018, 11.02 AM IST
- Over 5,500 complaints over catering services in Railways in 2017: MinisterMinister of State for Railways Rajen Gohain said in Lok Sabha that 5,665 complaints were received by the railways between April 1-October 3...20 Dec, 2017, 08.05 PM IST
- Railways plans to discontinue providing blankets in some AC trainsThe move to do away with blankets is an 'economical option', considering that it takes Rs 55 to clean the bedroll while passengers are char...30 Jul, 2017, 10.20 AM IST
- Railways get tough with food contractors violating normsInspections at various levels are conducted in trains and stations wherein feedback from passengers through surveys for enhanced satisfacti...05 Apr, 2017, 01.29 PM IST
- Railways launches ready-to-eat meals for passengersWith a view to giving passengers a wider range of options for their meals on trains, the Railways has introduced "ready-to-eat" food items ...04 Mar, 2016, 06.40 PM IST
- Air India received 13 complaints in last 7 months about its meals: Mahesh SharmSharma said the national carrier, however, has not compromised with the quality of food catered to the onboard flyers.30 Jul, 2015, 07.15 PM IST
- Toll free number for bus passengers in Haryana soonA toll free number will soon be started for bus passengers in Haryana, allowing them to register their complaints free of cost, said MoS Ka...06 Jan, 2015, 08.39 PM IST
- Railways: Passengers have to wait as branded, ready-to-eat food in trains hits pricing roadblockFlooded with complaints about the quality of the food served on trains, Railways had decided to provide ready-to-eat food as an additional ...02 Nov, 2014, 11.07 AM IST
- Railway plans upgrade of train menu, third-party audit of cateringPassengers will also be given the option of going for pre- cooked food of reputed brands on the Rajdhani, Shatabdi and Duronto trains, the ...07 Aug, 2014, 10.14 PM IST
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