From care to commerce: How phydigital healthcare is turning patient programmes into big businessIndia's healthcare is changing. Value is moving from hospitals to patients' daily lives. A new 'phydigital' model combines physical and dig...
06 May, 2026, 08.28 PM IST
Air India Maharaja Club: Earn up to 200,000 bonus points for converting reward points under airline's May 2026 offerThe Bonus Points earned during the Points Fest can significantly enhance members’ ability to redeem rewards across Air India’s expanding do...
06 May, 2026, 03.15 PM IST
Shoppers Stop shares fall over 3% after Rs 16 crore loss in Q4; revenue jumps 14%Shoppers Stop share price dipped 3.3% after it reported a consolidated loss of Rs 16.35 crore in Q4 FY26 against a profit last year, despit...
06 May, 2026, 09.36 AM IST
How the three Ms and paramilitary forces may have played a major role in West Bengal outcome 2026In the 2026 assembly elections of West Bengal, Mamata Banerjee, known for her long, strong hold over the state, faced unexpected hurdles. T...
04 May, 2026, 10.24 PM IST
Flying via Dubai? New ticket refund rules for delays and other consumer rights you must knowNew consumer rights rules for air travel in Dubai took effect on April 28, 2026, empowering passengers with clearer information on ticket p...
04 May, 2026, 03.05 PM IST
Get up to 10% discount on this flight ticket on Etihad Airway's guest loyalty program if you are a Gold, Platinum and Emerald memberEtihad Airways is now offering a 10% discount on promo seats for its top-tier loyalty members. Gold, Platinum, and Emerald members of the E...
04 May, 2026, 02.43 PM IST
The tale of two Ms: Modi vs Mamata and the pulse of Indian politicsThe 2026 Assembly elections in West Bengal are set to be a thrilling showdown, positioning Prime Minister Narendra Modi against Chief Minis...
29 Apr, 2026, 06.50 PM IST
West Bengal Elections 2026: Factors that will decide the fate of the crucial polls in the Eastern stateWest Bengal gears up for a crucial 2026 election. The ruling TMC faces a strong challenge from the BJP. Key issues include voter rolls, law...
23 Apr, 2026, 03.10 PM IST
West Bengal Assembly Election 2026 Key Issues: Jobs distress, welfare politics and identity battles shape high-stakes TMC vs BJP contestWest Bengal Election 2026: West Bengal is voting in its 2026 Assembly elections. The political battle is intense, focusing on economic hard...
22 Apr, 2026, 10.42 PM IST
Razorpay set for confidential IPO filing; valuation may fall to around $5 billionThe fintech startup, last valued at $7.5 billion, is expected to be questioned on growth sustainability and the road to profitability; Walm...
20 Apr, 2026, 11.20 AM IST
Air India partners with Zomato; users to get Maharaja Points, free tickets and moreAir India and Zomato have partnered to offer Maharaja Club loyalty program members exclusive rewards. Users can now earn 2% Maharaja Points...
25 Sep, 2025, 01.08 PM IST
Air India launches revamped customer reward programme with added featuresAir India's Flying Returns loyalty programme is revamped with a spend-based model, no expiry for active members, and benefits across Star A...
03 Apr, 2024, 02.13 PM IST
Flipkart’s new loyalty programme to launch on August 15Flipkart will offer customers digital currency called ‘Plus Coins’ with each order, which can be used on its own platform and on partner pl...
04 Aug, 2018, 10.45 AM IST
How startups are helping brands to improve user engagementThe irony of customer loyalty is that it is created to make the customers more engaged with the brand but it ends up putting them in a blin...
29 May, 2016, 07.28 AM IST
Jabong ends customer loyalty plan in bid to improve bottom lineJabong has been under pressure from German investor Rocket Internet to improve its bottom line, has decided to do away with its customer lo...
02 Sep, 2015, 04.00 AM IST
Sunday ET: Loyalty programmes: Are points that consumers stockpile juicy enough to keep them coming back?While marketers emphasise the need for points, they have also realised they have to think beyond points to get their customers to stick wit...
30 Jun, 2013, 06.11 AM IST
- Customer loyalty a myth
Companies that produce or market mass consumption items (including services, like airline flights) are constantly devising ways to retain t...
04 Jun, 2007, 12.49 AM IST