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INSURANCE OMBUDSMAN
58% surges in Insurance Ombudsman cases: 4 reforms to fix the backlog before it breaksThe Insurance Ombudsman serves as a guardian of trust for the industry and has resolved thousands of disputes for policyholders. But a grow...06 Apr, 2026, 11.50 AM IST- Policyholders left waiting: How ombudsman delays are failing insurance consumersPolicyholders face significant delays in insurance claim resolutions, with many waiting six months to over a year for their complaints to b...12 Jan, 2026, 06.30 AM IST
- Insurance ombudsman reforms: New penalties, online complaint system and appellate authorityThe Finance Ministry proposes major insurance ombudsman reforms. These changes aim to strengthen policyholder protection and improve claim ...08 Dec, 2025, 10.46 AM IST
- Have an insurance claim-related grievance? Here's how you can file a complaint with the Bima Lokpal, or Insurance OmbudsmanPolicyholders can approach the Bima Lokpal, or Insurance Ombudsman, to resolve their disputes with the insurer without incurring any costs....13 Oct, 2025, 11.58 AM IST
- Insurance Ombudsman reports: These health insurers top the charts with maximum complaints against themStar Health tops the list of insurers with the most complaints in FY23-24, as per the Insurance Ombudsman. The CIO (Council of Insurance Om...01 Sep, 2025, 03.16 PM IST
- IRDAI proposes internal insurance ombudsman scheme, releases draft normsIRDAI has proposed a framework mandating an internal insurance ombudsman scheme for insurance companies to address claim-related complaints...24 Jul, 2025, 09.51 AM IST
- Irdai proposes internal ombudsman for insurers to address claims up to Rs 50 lakhIrdai introduced new guidelines for insurance companies. Insurers must appoint an internal ombudsman. This ombudsman will handle claim-rela...23 Jul, 2025, 10.26 PM IST
- Simplify terms and conditions in insurance policies to reduce complaints: IRDA advisory panel memberPushpa Girimaji, a member of the IRDA's Insurance Ombudsman Advisory Committee, called upon insurance companies to simplify the language us...11 Nov, 2024, 04.34 PM IST
- Insurance ombudsmen, short-staffed, struggle with rising case loadsThe insurance ombudsman system in Mumbai is experiencing a rise in complaints, particularly in the health insurance sector. With several om...23 Sep, 2024, 12.19 AM IST
- Insurers need to check mis-selling of their products to customers: Insurance Ombudsman DelhiInsurance Ombudsman for the Delhi region, Sunita Sharma, emphasized the need for insurance companies to prevent incidents of mis-selling. S...13 Nov, 2023, 04.04 PM IST
- How to file a complaint in Insurance Ombudsman: Here's the complete procedureThere are at present 17 Insurance Ombudsman across the country and any person who has a grievance against an insurer may make a complaint t...07 Sep, 2022, 12.47 PM IST
- Guwahati: Insurance Ombudsman Office disposes 550 complaints in last fiscal yearThe Insurance Ombudsman Office at Guwahati caters to the needs of all seven states in North Eastern India, Assam, Arunachal Pradesh, Manipu...11 Nov, 2021, 08.10 PM IST
- Insurance Ombudsman resolves almost 600 insurance-related complaints from last yearBimalokpal day was observed on November 11 in Guwahati. In virtual meeting dignitaries, executives of different insurance and also customer...11 Nov, 2020, 08.53 PM IST
- Insurers have too much say in picking ombudsmen“Insurance companies should have no role in the selection and administration of the insurance ombudsman…17 Sep, 2018, 02.56 PM IST
- 16 vacant ombudsman offices hit policyholdersThis January, the number might increase to 17, as the only insurance ombudsman currently in office in India — Ajesh Kumar from Noida — is s...16 Dec, 2017, 11.02 AM IST
- Penalty proposed for violating insurance redressal normsInsurance Ombudsman has given feedback to the government for making a provision for penalising the insurance companies in case they are not...24 Mar, 2017, 04.24 PM IST
- Filing complaints with insurance ombudsmanAn individual who has a complaint pending with any life insurance or general insurance company, on matters related to life insurance policy...14 Nov, 2011, 09.15 AM IST
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